IT Help Desk

Ledgent Technology; San Jose (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Ledgent Technology in San Jose, California, is seeking an IT Help Desk professional to install, configure, and support hardware/software across our infrastructure. The role involves server rack work, troubleshooting, and maintaining systems for R&D and operations.

The ideal candidate has 4+ years in networks and systems maintenance, plus relevant certifications. Strong communication and problem-solving skills are essential for success in this onsite role.

Qualifications

• 4+ years of experience in computer networks and systems maintenance.
• A+, Linux+, or CCNA certification is advantageous.
• Experience with Linux base OS installation, management and support.
• Strong written and verbal communication and interpersonal skills.

Responsibilities

• Install and configure hardware and software components.
• Rack and stack servers and lift up to 50 lb.
• Troubleshoot hardware and software issues.
• Ensure electrical safety standards are met.
• Repair or replace damaged hardware.
• Upgrade systems for compatibility across devices.
• Install systems supporting infrastructure and R&D activities.
• Develop and maintain installation procedures.
• Perform tests and evaluations of new software/hardware.
• Provide user support and act as first point of contact for errors.
• Maintain technical documentation.
• Asset management and quarterly audits; track inventory.

Skills

Networking

Troubleshooting

Communication

Interpersonal skills

Education

A+ Certification

Linux+ Certification

CCNA Certification

Tools

Linux OS

Cisco IOS

IT Hardware

Job description

IT Help Desk (JN -082026-429193) San Jose, California

Salary: USD25 - USD30 per hour

Pay rate: $25-30 per hour

Responsibilities:

• Installing and configuring hardware and software components to ensure usability.
• Rack and stacking Server, lifting up to 50lb weight.
• Troubleshooting hardware and software issues.
• Ensuring electrical safety standards are met.
• Repairing or replacing damaged hardware.
• Upgrading the entire system to enable compatible software on all computers.
• Install and configure systems which support infrastructure and/or R&D activities.
• Develop and maintain installation and configuration procedures.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being the first point of contact for error reporting.
• Establishing good relationships with all departments and colleagues.
• Conducting daily backup operations.
• Managing technical documentation.
• Operations and Support
• Asset Management, includes 4 physical asset audits per year
• Need to track inventory any time

JOB REQUIREMENTS

• 4+ years of experience in computer networks and systems maintenance.
• A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.
• RHEL, CENTOS, ROCKY, UBUNTU, and other Linux base OS installation, management, and support
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Good problem-solving skills.