Help Desk Specialist

Ascension Fed; Springfield (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology support company in Virginia is seeking a Help Desk Specialist to provide technical assistance to end-users. In this role, you will troubleshoot software, hardware, and network issues while documenting resolutions and escalating complex problems. Candidates should hold a Bachelor's degree in Computer Science or related field and possess over 3 years of relevant experience in technical support. Strong communication skills and the ability to work independently are essential.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 3+ years of experience in a help desk or technical support role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols.

Responsibilities

• Provide technical support and assistance to end-users via phone, email, or in-person.
• Troubleshoot and resolve technical problems related to software, hardware, and network issues.
• Document issues and resolutions in a help desk ticketing system.
• Escalate complex problems to higher-level support teams.

Skills

Technical support

Troubleshooting

Documentation

Customer service

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Tools

Windows operating systems

Microsoft Office Suite

Job description

The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams.

Responsibilities:

• Provide technical support and assistance to end-users via phone, email, or in-person.
• Troubleshoot and resolve technical problems related to software, hardware, and network issues.
• Document issues and resolutions in a help desk ticketing system.
• Escalate complex problems to higher-level support teams.
• Assist with the installation, configuration, and maintenance of hardware and software.
• Provide training and guidance to end-users on software and hardware usage.
• Perform other related duties as assigned.

Requirements:

• Bachelor's degree in Computer Science or related field
• 3+ years of experience in a help desk or technical support role
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols
• Excellent communication and customer service skills
• Ability to work independently and in a team environment.
• Strong problem-solving and analytical skills
• Ability to prioritize and manage multiple tasks and projects.