Senior IT Helpdesk & Application Support Specialist

PBS Radiology; Reno, Northern (NV, KY); Híbrido; USD 33.000 - 36.000; Jornada completa

Descripción de la vacante

PBS Radiology is seeking an IT Helpdesk Support Specialist I for our Reno, NV office. The role provides frontline and technical IT support, resolving incidents per documented procedures and escalating when needed.

Strong focus on AD, M365 and endpoint support with structured ticketing workflows. Responsibilities include user account administration, basic network diagnostics, imaging workstations, and maintaining CMDB records.

Formación

• 5+ years of hands-on IT support or application support experience.
• Advanced Windows OS administration and troubleshooting skills.
• Strong experience with Active Directory and access management.
• Enterprise Microsoft 365 administration and support experience.
• Experience working in structured, ticket-driven support environments.
• Strong understanding of escalation thresholds and operational boundaries.

Responsabilidades

• Serve as primary intake for IT incidents and service requests via phone, email, and ticketing system.
• Perform structured troubleshooting using documented workflows and root-cause isolation techniques.
• Resolve Windows OS issues including profile corruption, OS configuration, patching, and driver-related problems.
• Support endpoint hardware (desktops, laptops, printers, scanners, peripherals) including break/fix replacement.
• Administer Active Directory objects (users, groups) following least-privilege standards.
• Create, modify, disable, and audit Microsoft 365 user accounts, mailboxes, licenses, and group memberships.
• Troubleshoot Microsoft 365 services (Outlook connectivity, Teams issues, OneDrive sync, SharePoint access).
• Perform basic network diagnostics (IP configuration, DNS resolution, gateway reachability, latency symptoms).
• Use RDP and approved remote support tools for endpoint and application troubleshooting.
• Deploy and image workstations using standard build procedures and deployment tools.
• Install, update, and license approved software packages.
• Maintain accurate CMDB/asset records and ticket documentation.
• Identify recurring incidents and potential systemic issues and escalate with supporting evidence.
• Execute limited, predefined SQL tasks (read-only queries or controlled updates) in approved environments only.

Conocimientos

Windows OS administration

Active Directory management

Microsoft 365 administration

IT support experience

Structured, ticket-driven support

TCP/IP DNS DHCP

SQL read-only

ITIL knowledge

Remote support tools

Educación

High School Diploma

Herramientas

RDP

Ticketing system

CMDB / Asset management

Deployment tools

Imaging/workstation deployment

Descripción del empleo

PBS Radiology is seeking an IT Helpdesk Support Specialist I for our Reno, NV office. The role provides frontline and technical IT support, resolving incidents per documented procedures and escalating when needed.

Strong focus on AD, M365 and endpoint support with structured ticketing workflows. Responsibilities include user account administration, basic network diagnostics, imaging workstations, and maintaining CMDB records.