Senior IT Help Desk Technician - Troubleshooting & Security

Regions Bank; Birmingham (AL); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank is seeking an onsite Help Desk Technician to apply understanding of information systems to assist internal users in Hoover, AL. The role emphasizes resolving complex IT issues, meeting SLAs, and adhering to security practices.

The position requires a high school diploma or GED with technical training and at least two years of PC troubleshooting or remote tech support experience. Certifications such as Security+ are preferred; Regions offers a comprehensive benefits package and clear

Qualifications

• High School Diploma or GED with technical training.
• Two years of personal computer troubleshooting or field/remote technical support experience.
• CompTIA Security+ or other relevant security certifications.

Responsibilities

• Handles problems that less experienced help desk techs are unable to resolve
• Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues
• Answers incoming calls, chats and emails and inputs information into ticket tracking software
• Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May interact with other support, engineering and application development teams to restore service and/or identify and correct core problems

Skills

Windows OS

ServiceNow

Active Directory

PCOMM

TCP/IP

LAN/WAN

Microsoft Office/O365

Customer service

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

ServiceNow

Active Directory

PCOMM

MS Office

Job description

Regions Bank is seeking an onsite Help Desk Technician to apply understanding of information systems to assist internal users in Hoover, AL. The role emphasizes resolving complex IT issues, meeting SLAs, and adhering to security practices.

The position requires a high school diploma or GED with technical training and at least two years of PC troubleshooting or remote tech support experience. Certifications such as Security+ are preferred; Regions offers a comprehensive benefits package and clear