NMC_000358 - Help Desk Support Technician

New Millenium Consulting; Boston (MA); On-site; USD 41,328 - 48,216; Full time

Job summary

A healthcare support provider is seeking a Help Desk Support Technician in Boston for a 6-12 month contract. The ideal candidate will possess at least 5 years of experience in support roles, demonstrating skills in device configuration and ticketing systems like ServiceNow. Responsibilities include managing ticket queues, coordinating vendor support, and providing assistance for on-site events. Competitive hourly rates of $30-$35 per hour based on employment classification are offered.

Qualifications

• At least 5 years of experience in Help Desk support role.
• Proficient in break-fix support for various devices.
• Experience with ticket management systems.

Responsibilities

• Manage the ticket queue to ensure timely resolution.
• Respond to end-user requests regarding ticket status.
• Coordinate with vendors for end-user support.
• Provide IT support for events and meetings.
• On-call support outside business hours when required.

Skills

Break-fix support for computers

Hands-on experience with imaging and configuring systems

Support for O365 and Active Directory

Support for imaging devices including printers

Experience with Ticketing systems like ServiceNow

Job description

One of our HealthCare clients in Boston, is urgently looking for a Help Desk Support Technician.

Duration: 6-12 months (extension up to 2 years)

Hourly: $30/hr. (W2) | $35/hr. (C2C)

Qualifications

Should have at least 5 years of experience with the following:

• Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
• Hands-on experience with imaging and configuring laptops and desktops
• Expertise in providing support to O365 including Active Directory
• Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
• Support for the Mobility devices
• Experience with Ticketing system - ideally with ServiceNow

Responsibilities

• Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
• Respond to end-user requests for updates on ticket status and promptly follow up as needed
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
• Perform managed print service invoicing/meter read/polling report verification
• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
• Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites
• Provide On-call support if required outside business hours on a rotational basis