Senior IT Help Desk Technician II

CGS Federal (Contact Government Services); Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k

Flexible Spending Account (FSA)

Paid Time Off

Job summary

CGS seeks a Senior Help Desk Technician to deliver Level 1 and 2 help desk support for EOUSA, supporting senior management, attorneys, staff, and contractors in a Windows-based office environment.

The role requires ITIL familiarity, potential for Adobe Connect setup, and strong incident management, reporting, and inventory control in a government setting. Equal opportunity employer; benefits provided.

Qualifications

• ITIL Foundations certification is desirable.
• Active DOD clearance of Level 6 Public Trust or above is required or preferred.
• Adobe Connect or online meeting center setup experience is beneficial.

Responsibilities

• Provide Level 1 & 2 Help Desk support to EOUSA executives and staff.
• Set up and support conference and training rooms (A/V, microphones, etc.).
• Submit weekly status reports and monthly surveys.
• Maintain IT inventories and update tickets with ITIL processes.

Skills

Backup/Restoration

File Server

User Accounts

Software/Hardware install

Remote user setup

End-user training

ITIL

Documentation

Incident logging

EOUSA environment knowledge

Tools

Adobe Connect

Job description

CGS seeks a Senior Help Desk Technician to deliver Level 1 and 2 help desk support for EOUSA, supporting senior management, attorneys, staff, and contractors in a Windows-based office environment.

The role requires ITIL familiarity, potential for Adobe Connect setup, and strong incident management, reporting, and inventory control in a government setting. Equal opportunity employer; benefits provided.