Senior IT Help Desk Technician – End-User & ITIL Pro

CGS Federal (Contact Government Services); Chantilly (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Paid Time Off and Holidays

Job summary

CGS seeks a Senior Help Desk Technician to provide Level 1 and 2 support for the EOUSA, assisting senior management, attorneys, and staff with desktop, software, and peripheral issues in a secure government environment.

The role emphasizes ITIL-based incident management, account administration, and end-user training, with responsibilities for documentation, reporting, and conference room tech support.

Qualifications

• One year or more Adobe Connect or related online meeting center set-up experience.
• ITIL Foundations certification
• Change Management experience
• Active DOD clearance of Level 6 Public Trust or above

Skills

Backup/Restore

File Server

User Accounts

Software/Hardware Install

Remote Support

End-User Training

Documentation

Incident Logging

A/V Setup

Adobe Connect Setup

Education

ITIL Foundations certification

Active DOD clearance of Level 6 Public Trust or above

Tools

Adobe Connect

Job description

CGS seeks a Senior Help Desk Technician to provide Level 1 and 2 support for the EOUSA, assisting senior management, attorneys, and staff with desktop, software, and peripheral issues in a secure government environment.

The role emphasizes ITIL-based incident management, account administration, and end-user training, with responsibilities for documentation, reporting, and conference room tech support.