Senior IT Help Desk Technician — ITIL-Driven Support Lead
CGS Federal (Contact Government Services)
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Benefits offered by this job
Job summary
CGS seeks a Senior Help Desk Technician to provide Level 1 & 2 PC support for the EOUSA. You will assist senior management, attorneys, staff and contractors, handling incidents, requests, and services across desktop, software, and peripherals.
The role emphasizes ITIL-aligned incident tracking, proactive reporting, and documentation. You will install software/hardware, assist with conferences, and contribute to a secure, efficient EOUSA IT environment at CGS.
Qualifications
- One year or more Adobe Connect or related online meeting center set-up experience.
- ITIL Foundations certification.
- Change Management experience.
- Active DOD clearance of Level 6 Public Trust or above.
Skills
Education
Tools
Job description
CGS seeks a Senior Help Desk Technician to provide Level 1 & 2 PC support for the EOUSA. You will assist senior management, attorneys, staff and contractors, handling incidents, requests, and services across desktop, software, and peripherals.
The role emphasizes ITIL-aligned incident tracking, proactive reporting, and documentation. You will install software/hardware, assist with conferences, and contribute to a secure, efficient EOUSA IT environment at CGS.
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