Senior IT Help Desk Technician II – Remote & Onsite Support

CGS Federal (Contact Government Services); Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid Time Off

Flexible Spending Account

Holidays Observed

Job summary

CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to provide Level 1–2 PC assistance for EOUSA end users, including senior management, attorneys, staff, and contractors. The role covers installation, maintenance, and troubleshooting of software/hardware, desk-side training, and ITIL-based ticketing.

We value proactive reporting, inventory control, and clear documentation. Candidates should have Adobe Connect setup experience, ITIL foundations, Change Management, and a

Qualifications

• One year or more Adobe Connect or related online meeting center set-up experience.
• ITIL Foundations certification
• Change Management experience
• Active DOD clearance of Level 6 Public Trust or above

Skills

Backup/Restore

File Server

User/Mailbox Admin

Software Install

Device Installation

Remote User Setup

End-user Training

Procedural Documentation

Spreadsheets/Databases

ITIL & Ticketing

Incident Logs

Account Management

Reports & Analytics

IT Inventories

Desk-side Training

Conference Room Setup

Online Meeting Apps (Adobe Connect)

Education

ITIL Foundations certification

Tools

Adobe Connect

Job description

CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to provide Level 1–2 PC assistance for EOUSA end users, including senior management, attorneys, staff, and contractors. The role covers installation, maintenance, and troubleshooting of software/hardware, desk-side training, and ITIL-based ticketing.

We value proactive reporting, inventory control, and clear documentation. Candidates should have Adobe Connect setup experience, ITIL foundations, Change Management, and a