Senior Help Desk Technician II - ITIL-Driven Support

CGS Federal (Contact Government Services); Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Paid Time Off and Holidays

Job summary

CGS seeks a Senior Help Desk Technician to support EOUSA as part of the Help Desk team. The role covers Level 1 and 2 PC assistance for executive staff, attorneys, and contractors in a government environment.

Strong emphasis on ITIL processes, incident logging, and proactive reporting is required. Candidates should bring ITIL foundations, change management experience, and a current security clearance (Level 6 Public Trust or above).

Qualifications

• Adobe Connect or related online meeting center set-up experience.
• ITIL Foundations certification is preferred.
• Change Management experience is a plus.
• Active DOD clearance of Level 6 Public Trust or above is required or preferred.

Education

Security clearance Level 6 Public Trust or above

ITIL Foundations certification

Change Management experience

Tools

Adobe Connect

Job description

CGS seeks a Senior Help Desk Technician to support EOUSA as part of the Help Desk team. The role covers Level 1 and 2 PC assistance for executive staff, attorneys, and contractors in a government environment.

Strong emphasis on ITIL processes, incident logging, and proactive reporting is required. Candidates should bring ITIL foundations, change management experience, and a current security clearance (Level 6 Public Trust or above).