Senior IT Help Desk Technician (ITIL Pro)

CGS Federal (Contact Government Services); Fairfax (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (FSA)

Job summary

CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to deliver Level 1 and 2 PC Assist support for EOUSA, serving senior management and staff with incident handling, account administration, software/hardware installations, and user training in a government setting.

The role requires Adobe Connect setup experience, ITIL familiarity, and security clearance suitable for a government project.

Qualifications

• One year or more Adobe Connect or related online meeting center set-up experience.
• ITIL Foundations certification is preferred.
• Change Management experience is advantageous.
• Active DOD clearance of Level 6 Public Trust or above is required or preferred where applicable.

Skills

Adobe Connect setup

ITIL Foundations certification

Education

ITIL Foundations certification

Change Management experience

Active DOD clearance Level 6 Public Trust or above

Job description

CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to deliver Level 1 and 2 PC Assist support for EOUSA, serving senior management and staff with incident handling, account administration, software/hardware installations, and user training in a government setting.

The role requires Adobe Connect setup experience, ITIL familiarity, and security clearance suitable for a government project.