Senior IT Help Desk Specialist

CGS Federal (Contact Government Services); Miami (FL); On-site; USD 52,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Holidays

Job summary

CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to provide Level 1–2 Help Desk support for the EOUSA, including desktop software/hardware, account management, and incident logging. The role emphasizes ITIL processes, end-user coaching, and training room setups across executive environments.

The ideal candidate will have Adobe Connect experience, ITIL certification, and an active DoD clearance (Level 6 Public Trust or above).

Qualifications

• One year or more Adobe Connect or related online meeting center setup experience.
• ITIL Foundations certification.
• Change Management experience.
• Active DOD clearance of Level 6 Public Trust or above.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Handheld device installation/troublesh

Remote User setup/support/troubleshoot

End-user training

Creation of procedural documentation

ITIL ticketing & reporting

Incident work-log entries

EOUSA environment support

Account management forms maintenance

Proactive reporting & trend analysis

IT inventories management

Desk-side training

Conference room setup (A/V)

Adobe Connect setup & online meetings

Tools

Adobe Connect

Job description

CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to provide Level 1–2 Help Desk support for the EOUSA, including desktop software/hardware, account management, and incident logging. The role emphasizes ITIL processes, end-user coaching, and training room setups across executive environments.

The ideal candidate will have Adobe Connect experience, ITIL certification, and an active DoD clearance (Level 6 Public Trust or above).