Onsite Tech Services Help Desk Technician | Growth & Benefits

Regions Bank; Atlanta (GA); On-site; USD 53,000 - 67,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Parental Leave

Employee Assistance Program

Paid Time Off & Holidays

Job summary

Regions Bank is seeking a full-time onsite Technology Services Help Desk Technician in Atlanta, GA. You will assist internal users, resolve issues, and handle time tracking with SLA-driven support. The role requires a high school diploma or GED and 2 years of PC troubleshooting experience, plus security certs like Security+.

Regions offers a comprehensive benefits package. The candidate will work onsite at the Atlanta office and collaborate with cross-functional teams to restore services and

Qualifications

• High School Diploma or GED and technical training.
• Two (2) years of personal computer troubleshooting and problem resolution or field and remote technical support experience.
• CompTIA Security+ Or other relevant security certifications

Responsibilities

• Handles problems that less experienced help desk techs are unable to resolve.
• Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues.
• Answers incoming calls, chats and emails and inputs information into ticket tracking software.
• Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction.
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices.
• May interact with other support, engineering and application development teams to restore service and/or identify and correct core problems

Skills

Excellent communication

Customer service

Analytical skills

Multi-tasking

Independent work

Education

High School Diploma or GED and technical training

Tools

ServiceNow

Active Directory

PCOMM

TCP/IP

LAN/WAN

Microsoft 365

Microsoft Office/O365

Job description

Regions Bank is seeking a full-time onsite Technology Services Help Desk Technician in Atlanta, GA. You will assist internal users, resolve issues, and handle time tracking with SLA-driven support. The role requires a high school diploma or GED and 2 years of PC troubleshooting experience, plus security certs like Security+.

Regions offers a comprehensive benefits package. The candidate will work onsite at the Atlanta office and collaborate with cross-functional teams to restore services and