TS/SCI + Poly Help Desk Technician IV

General Dynamics IT; United States; On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

401K with company match

Medical plan options

Paid time off

Job summary

General Dynamics IT is seeking a Help Desk Technician IV in Annapolis Junction, MD. The role supports users via phone, email, chat, and tickets, diagnosing basic hardware/software issues and guiding users through troubleshooting steps.

The position requires 5+ years of related experience, an Associates degree, and a TS/SCI w/ Poly clearance. Shifts are Mon-Fri, 6am-2pm, with potential holiday work and a focus on customer service.

Qualifications

• Associates degree required.
• 5+ years of related experience.
• Security clearance TS/SCI w/ Poly required.
• Location Annapolis Junction, MD.

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using help desk ticketing system.
• Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
• Provide step-by-step guidance to users for troubleshooting common problems.
• Escalate complex issues to second-level support or specialized teams, when necessary.

Skills

Computer Hardware

IT Support

Remote Access

Remote Support

Education

Associates of Arts/Associates of Science

Job description

General Dynamics IT is seeking a Help Desk Technician IV in Annapolis Junction, MD. The role supports users via phone, email, chat, and tickets, diagnosing basic hardware/software issues and guiding users through troubleshooting steps.

The position requires 5+ years of related experience, an Associates degree, and a TS/SCI w/ Poly clearance. Shifts are Mon-Fri, 6am-2pm, with potential holiday work and a focus on customer service.