Senior IT Help Desk & Systems Operator

Bowie State; Bowie, Northern (MD, KY); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Tuition remission

Paid holidays

Retirement plan

Job summary

Bowie State University is seeking an IT Computer Operator Sr. to provide second-level desktop support across campus, handling hardware, software, and AV issues. You will work via phone, remote tools, and in-person for timely resolutions.

The role emphasizes imaging and deployment of devices, asset tracking, and adherence to security standards. Applicants should have an associate degree and 1–3 years' desktop support experience.

Qualifications

• Assist with second-level desktop support via phone, remote tools, ticketing system, and in-person support.
• Diagnose and resolve hardware/software issues across Windows and macOS.
• Image, deploy, and configure PCs and peripherals for campus users.
• Provide guidance on IT security best practices and user training.
• Maintain asset inventory and support documentation.

Responsibilities

• Deliver responsive technical assistance via phone, remote tools, ticketing system, and in-person support.
• Provide second-level support for desktops, laptops, printers, and peripheral devices.
• Diagnose and resolve hardware and software issues, including operating systems and connectivity problems.
• Install, configure, and troubleshoot software applications and system updates.
• Stage and deploy newly purchased PCs and printers, including system setup and data migration.

Skills

Windows & macOS support

Windows 11

M365 & Office Suite

Adobe Creative Cloud

Teams & Zoom

Strong communication

Customer service focus

Problem-solving

Multitasking

Security best practices

Education

Associate's degree in Information Technology or related field

Tools

Ticketing systems

Remote support tools

Imaging deployments

Active Directory

System updates management

Job description

Bowie State University is seeking an IT Computer Operator Sr. to provide second-level desktop support across campus, handling hardware, software, and AV issues. You will work via phone, remote tools, and in-person for timely resolutions.

The role emphasizes imaging and deployment of devices, asset tracking, and adherence to security standards. Applicants should have an associate degree and 1–3 years' desktop support experience.