Senior IT Help Desk Specialist — Secret Clearance DoD

Astrion; Dahlgren (VA); On-site; USD 65,000 - 73,000; Full time

Job summary

Astrion is seeking a Senior Customer Technical Support Specialist in Dahlgren, VA to provide escalated help desk support for the U.S. Navy's NSWCDD.

The role requires mid-level IT expertise, strong troubleshooting, and coordination with hardware, software, and network systems, with a Secret clearance and limited travel. Responsibilities include handling complex issues that cannot be resolved at entry level and assisting with equipment provisioning, asset management, and documentation to ensure

Qualifications

• Six years of professional experience in Industry, Federal or DoD Help Desk Support.
• Experience using Remedy, BMC Helix ITSM, or ServiceNow.
• IAT Level III with Tier 5 investigation.

Responsibilities

• Handle escalated, complex technical issues beyond entry-level support.
• Provide advanced troubleshooting for hardware, software, and networks; assist with provisioning.

Skills

Help desk support

Remedy

BMC Helix ITSM

ServiceNow

IAT Level III

Education

Bachelor's degree in IT / Computer Science

Tools

Remedy

Job description

Astrion is seeking a Senior Customer Technical Support Specialist in Dahlgren, VA to provide escalated help desk support for the U.S. Navy's NSWCDD.

The role requires mid-level IT expertise, strong troubleshooting, and coordination with hardware, software, and network systems, with a Secret clearance and limited travel. Responsibilities include handling complex issues that cannot be resolved at entry level and assisting with equipment provisioning, asset management, and documentation to ensure