Help Desk Tech Tier 3 – Secret Clearance, Onsite Arlington

Socket.dev; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO & Leave

Federal holidays

Health insurance

Life insurance

401(k) match

Flexible spending accounts

Tuition reimbursement

Job summary

Alpha Omega Integration, LLC seeks a Help Desk Technician to support Navy DUSN(M) IT DSS program on-site at Arlington, VA (Pentagon). The role emphasizes advanced technical support, complex troubleshooting, and high-level escalations to ensure uninterrupted mission-critical IT services.

The candidate will handle Tier 3 activities, configure printers, networking cables, and VTC systems, while delivering prompt customer-focused service in a fast-paced environment.

Qualifications

• 7+ years of information technology experience.
• Experience working in a help desk environment as part of a team.
• Strong oral and written communication skills.
• Positive customer service attitude.

Responsibilities

• Provide advanced technical support and ensure operational readiness of critical network infrastructure.
• Troubleshoot complex hardware and software issues, including NMCI and Nautilus assets, VLANs, and port activations.
• Configure and troubleshoot printers, cabling (CAT5-6), fiber, and VTC systems for mission communications.
• Handle high-level escalations and manage daily IT tickets while maintaining standard Tier 3 help desk workflows.

Skills

IT experience

Team collaboration

Oral & written communication

Customer service

Education

DoD 8140/8570.01-M baseline certification

Job description

Alpha Omega Integration, LLC seeks a Help Desk Technician to support Navy DUSN(M) IT DSS program on-site at Arlington, VA (Pentagon). The role emphasizes advanced technical support, complex troubleshooting, and high-level escalations to ensure uninterrupted mission-critical IT services.

The candidate will handle Tier 3 activities, configure printers, networking cables, and VTC systems, while delivering prompt customer-focused service in a fast-paced environment.