Senior IT Help Desk Specialist II
Contact Government Services, LLC
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Contact Government Services, LLC is seeking a Senior Help Desk Technician II to deliver Level 1/2 support for the EOUSA environment. You will assist a diverse user base including senior management and legal staff, handling incidents and requests with ITIL-aligned processes.
The role emphasizes desktop and server support, user account administration, training, and documentation. This on-site position offers opportunities for professional growth and collaboration within a government-focused IT
Qualifications
- Adobe Connect or related online meeting center setup experience (1+ year).
- ITIL Foundations certification.
- Change Management experience.
- Active DoD clearance of Level 6 Public Trust or above.
Responsibilities
- Provide Level 1 & 2 Help Desk support to EOUSA end users including senior management, attorneys, staff and contractors.
- Maintain and update IT-related tickets using ITIL and create incident log entries.
- Set up and support conference/ training rooms and online meetings (Adobe Connect).
Skills
Tools
Job description
Contact Government Services, LLC is seeking a Senior Help Desk Technician II to deliver Level 1/2 support for the EOUSA environment. You will assist a diverse user base including senior management and legal staff, handling incidents and requests with ITIL-aligned processes.
The role emphasizes desktop and server support, user account administration, training, and documentation. This on-site position offers opportunities for professional growth and collaboration within a government-focused IT
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