Senior IT Help Desk Specialist

CGS Federal (Contact Government Services); Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

Contact Government Services, LLC is seeking a Senior Help Desk Technician to fulfill Level 1 & 2 Help Desk support for the Executive Office for the United States Attorneys (EOUSA). The role involves end-user support for senior management, attorneys, and staff, plus administration of accounts, devices, software, and ITIL-based processes.

The position highlights opportunity for collaboration, professional growth, and the use of cutting‑edge technology in a government environment.

Qualifications

• One year or more Adobe Connect or related online meeting center setup experience.
• ITIL Foundations certification
• Change Management experience
• Active DOD clearance of Level 6 Public Trust or above

Responsibilities

• Provide Level 1 & 2 help desk support for EOUSA end users.
• Perform desktop, software/hardware installation and configuration.
• Manage user accounts, mailboxes, and access rights.
• Create and maintain procedural documentation and reporting.
• Produce proactive reports and SLA-based analytics.
• Set up and support conference/training rooms including A/V equipment and Adobe Connect.
• Utilize ITIL processes for incident logging, tracking, and closure.
• Maintain asset inventories and prepare status updates for leadership.

Skills

Backup/Restoration

File Server

User Accounts

Software/Hardware Install

Mobile/Handheld Devices

Remote User Support

End-User Training

Documentation

ITIL

Incident Management

Inventory Management

Desk-side Training

Online Meeting Tools

Job description

Contact Government Services, LLC is seeking a Senior Help Desk Technician to fulfill Level 1 & 2 Help Desk support for the Executive Office for the United States Attorneys (EOUSA). The role involves end-user support for senior management, attorneys, and staff, plus administration of accounts, devices, software, and ITIL-based processes.

The position highlights opportunity for collaboration, professional growth, and the use of cutting‑edge technology in a government environment.