Senior IT Help Desk Pro — Remote/Onsite Support

PRI Technology; Trumbull (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services company in Trumbull, Connecticut, is looking for an IT Support Specialist to provide day-to-day support for Windows, hardware, and applications. You will be responsible for diagnosing issues, providing remote and onsite support, and collaborating with team members to maintain high customer satisfaction. Strong problem-solving skills, experience with software and hardware configuration, and familiarity with LAN/WAN networks are essential. The role also includes a rotating on-call schedule.

Qualifications

• Experience in configuring, installing, and maintaining hardware and software.
• Familiarity with producing documentation for user requests.
• Understanding of networking setup and maintenance.

Responsibilities

• Provide day-to-day support for Windows, hardware, and applications.
• Diagnose and service hardware and software issues.
• Work with the team to ensure customer satisfaction.

Skills

Problem solving

Configuring hardware

Remote support

Multitasking

Tools

Office 365

LAN/WAN networks

Windows operating systems

Job description

A technology services company in Trumbull, Connecticut, is looking for an IT Support Specialist to provide day-to-day support for Windows, hardware, and applications. You will be responsible for diagnosing issues, providing remote and onsite support, and collaborating with team members to maintain high customer satisfaction. Strong problem-solving skills, experience with software and hardware configuration, and familiarity with LAN/WAN networks are essential. The role also includes a rotating on-call schedule.