Senior IT Help Desk Lead – Windows & Endpoints

BTI; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Job summary

BTI is seeking a CADC Lead Technician to deliver advanced end-user and help desk support for geographically dispersed users. You will act as the senior technical lead for workstation support, troubleshoot complex issues, and oversee incident resolution and deployments.

The role requires strong communication, customer service skills, and experience leading technical support teams, with a focus on Windows operating systems and enterprise applications.

Qualifications

• Associate's or Bachelor's degree in Information Technology or related field.
• CompTIA A+, Network+, or Microsoft certification preferred.
• Minimum 4 years of enterprise help desk experience.
• Experience leading technical support teams.
• Strong communication and customer service skills.
• Experience supporting Windows operating systems, endpoint devices, and enterprise applications.

Responsibilities

• Provide advanced end-user and help desk support to geographically dispersed users.
• Serve as senior technical lead for workstation support activities.
• Oversee incident resolution, customer service, user account administration, deployments, and end-user training.
• Mentor junior support personnel.

Skills

Communication skills

Customer service

Team leadership

Windows support

End-user devices

Enterprise applications

Education

Associate's or Bachelor's degree in Information Technology

Tools

CompTIA A+

Network+

Microsoft certification

Job description

BTI is seeking a CADC Lead Technician to deliver advanced end-user and help desk support for geographically dispersed users. You will act as the senior technical lead for workstation support, troubleshoot complex issues, and oversee incident resolution and deployments.

The role requires strong communication, customer service skills, and experience leading technical support teams, with a focus on Windows operating systems and enterprise applications.