Senior IT Support & Active Directory Expert

BTI Solutions, Inc.; Plano (TX); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) retirement plan

Paid sick leave

Life/AD&D

Long-term disability

Voluntary life/AD&D coverage

Job summary

BTI Solutions, Inc. is seeking an experienced IT Support Specialist to provide second-line support for laptops, desktops, mobile devices, and peripherals across Windows environments.

You will troubleshoot Active Directory issues, support Office applications, and handle escalations from Tier 1 while coordinating with Tier 3 and infrastructure teams. You will onboard/offboard users, manage access via AD, and deliver on-site and off-hour VIP support for Executives.

Qualifications

• Bachelor's degree in IT or related field.
• 5+ years in enterprise IT support.
• Strong AD experience: ADUC, GPO, DNS, DHCP.
• Windows 10/11 and Office 2021/2023 proficiency.
• Remote support tools such as SCCM / Remote Desktop.
• Excellent problem-solving and written/verbal communication.
• Ability to multitask in a fast-paced environment.
• Certs like CompTIA A+/Network+ or Microsoft MCP/MCSA preferred.
• VDI and MacOS support a plus; ITIL knowledge a plus.

Responsibilities

• Provide second-line IT support for laptops, desktops, mobiles, and peripherals.
• Troubleshoot AD-related incidents (user accounts, GPOs, permissions, login).
• Support Office suite and enterprise collaboration tools.
• Triage escalations from Tier 1 and coordinate with Tier 3/infra.
• Onboard/offboard users and manage access rights via AD.
• Provide on-site and off-hour VIP support for executives.
• Maintain issue records in Zendesk or similar system.
• Assist with software deployment, patching, and updates.
• Identify recurring issues and suggest long-term fixes.
• Ensure compliance with IT security policies.

Skills

Problem-solving

Communication

Education

Bachelor's degree in IT or related field

Tools

Active Directory

Windows 10/11

Office 2021/2023

SCCM / Remote Desktop

Zendesk / ServiceNow / ticketing

ADUC / GPO / DNS / DHCP

Job description

BTI Solutions, Inc. is seeking an experienced IT Support Specialist to provide second-line support for laptops, desktops, mobile devices, and peripherals across Windows environments.

You will troubleshoot Active Directory issues, support Office applications, and handle escalations from Tier 1 while coordinating with Tier 3 and infrastructure teams. You will onboard/offboard users, manage access via AD, and deliver on-site and off-hour VIP support for Executives.