Federal Help Desk & Financial Systems Analyst | TS/SCI

NorthHill Technology Resources LLC; Reston (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

NorthHill Technology Resources LLC in Reston, VA is seeking a Customer Support Analyst to support a federal help desk environment. The role emphasizes end-user support, analysis, and collaboration with government and contractor personnel to resolve intricate issues.

Responsibilities include on-site assistance, SQL query troubleshooting, coordination with the program management office, and updating SOPs and program documentation. A TS/SCI CI Poly clearance and U.S. citizenship are required.

Qualifications

• U.S. citizenship is required.
• Current TS/SCI security clearance with CI Poly.
• Experience providing Tier 2-3 service desk support in a federal environment.
• Ability to thrive in a fast-paced setting while delivering quality support.

Responsibilities

• Deliver timely on-site support to customers in Reston, VA.
• Provide end-user support and liaise with management on system issues.
• Develop and troubleshoot SQL queries for reporting and analysis.
• Collaborate with government and contractor staff in cross-functional teams.
• Document support activities and resolutions for knowledge sharing.
• Coordinate with vendors for issue resolution and upgrades.
• Assist in monthly reconciliation and SOP updates.

Skills

Tier 2-3 support

Customer service

Strong communication

Problem solving

Education

Bachelor's degree or experience

Tools

PeopleSoft Financials

Government Financial Systems

Job description

NorthHill Technology Resources LLC in Reston, VA is seeking a Customer Support Analyst to support a federal help desk environment. The role emphasizes end-user support, analysis, and collaboration with government and contractor personnel to resolve intricate issues.

Responsibilities include on-site assistance, SQL query troubleshooting, coordination with the program management office, and updating SOPs and program documentation. A TS/SCI CI Poly clearance and U.S. citizenship are required.