Senior IT Hardware Asset & Inventory Coordinator (AMER)

Expedia, Inc.; Seattle (WA); On-site; USD 71,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee Assistance Program

Wellness program

Travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Seattle is seeking a Senior Inventory Fulfilment Coordinator to own end-to-end IT hardware asset operations across the AMER region. You will manage ordering, lifecycle, and CMDB data, partnering with procurement, vendors, IT operations, and workplace teams to ensure accurate tracking and compliant processes.

This senior individual contributor will drive asset tagging, ServiceNow tasks, stockroom audits, and data validation, while identifying improvements to lifecycle, inventory

Qualifications

• 5+ years of experience in IT hardware asset management, end-user computing or IT operations.
• Bachelor's degree, technical qualification, or equivalent practical experience preferred.
• Proven experience managing the full hardware asset lifecycle (procurement through decommissioning).
• Experience supporting global or multi-region environments.
• Hands-on experience using ServiceNow Asset Management and CMDB.
• Experience supporting or acting as an escalation point for junior coordinators or support teams.
• IT Asset Management (ITAM) certifications are a plus.
• Experience working with vendors, logistics partners and internal procurement teams.

Responsibilities

• Place and manage IT hardware orders for AMER.
• Own the end-to-end hardware asset lifecycle, including provisioning, deployment, refreshment and secure decommissioning.
• Ensure accurate asset tagging, tracking and chain-of-custody throughout the lifecycle.
• Support and elevate ServiceNow asset-related tasks for regional and onsite coordinators.
• Maintain accurate and compliant asset and CI records within the ServiceNow CMDB.
• Perform data validation, reconciliation and remediation to ensure database accuracy.
• Conduct onsite and regional stockroom audits across AMER.
• Investigate and resolve inventory discrepancies and variances, ensuring stockroom processes align with audit, security and compliance requirements.
• Maintain documentation to support audit readiness and operational consistency.
• Assist with asset-related incidents and issue investigations by gathering, validating and documenting required information.
• Apply technical and operational expertise to resolve service disruptions in coordination with IT operations, workplace and security teams.
• Identify opportunities for improving asset lifecycle, inventory and CMDB processes.
• Create clear, concise and well-organized communication materials (procedures, guidelines, audit findings, status updates).
• Demonstrate flexibility and adaptability when adopting new tools, processes or regional requirements.

Skills

IT asset management

End-user computing

IT operations

ServiceNow AM

CMDB

Vendor coordination

Escalation support

Audit readiness

Education

Bachelor's degree

Tools

ServiceNow

Job description

Expedia Group in Seattle is seeking a Senior Inventory Fulfilment Coordinator to own end-to-end IT hardware asset operations across the AMER region. You will manage ordering, lifecycle, and CMDB data, partnering with procurement, vendors, IT operations, and workplace teams to ensure accurate tracking and compliant processes.

This senior individual contributor will drive asset tagging, ServiceNow tasks, stockroom audits, and data validation, while identifying improvements to lifecycle, inventory