Senior Inventory Fulfillment Coordinator

Expedia, Inc.; Seattle (WA); On-site; USD 71,000 - 99,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee Assistance Program

Wellness program

Travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Seattle is seeking a Senior Inventory Fulfilment Coordinator to own end-to-end IT hardware asset operations across the AMER region. You will manage ordering, lifecycle, and CMDB data, partnering with procurement, vendors, IT operations, and workplace teams to ensure accurate tracking and compliant processes.

This senior individual contributor will drive asset tagging, ServiceNow tasks, stockroom audits, and data validation, while identifying improvements to lifecycle, inventory

Qualifications

• 5+ years of experience in IT hardware asset management, end-user computing or IT operations.
• Bachelor's degree, technical qualification, or equivalent practical experience preferred.
• Proven experience managing the full hardware asset lifecycle (procurement through decommissioning).
• Experience supporting global or multi-region environments.
• Hands-on experience using ServiceNow Asset Management and CMDB.
• Experience supporting or acting as an escalation point for junior coordinators or support teams.
• IT Asset Management (ITAM) certifications are a plus.
• Experience working with vendors, logistics partners and internal procurement teams.

Responsibilities

• Place and manage IT hardware orders for AMER.
• Own the end-to-end hardware asset lifecycle, including provisioning, deployment, refreshment and secure decommissioning.
• Ensure accurate asset tagging, tracking and chain-of-custody throughout the lifecycle.
• Support and elevate ServiceNow asset-related tasks for regional and onsite coordinators.
• Maintain accurate and compliant asset and CI records within the ServiceNow CMDB.
• Perform data validation, reconciliation and remediation to ensure database accuracy.
• Conduct onsite and regional stockroom audits across AMER.
• Investigate and resolve inventory discrepancies and variances, ensuring stockroom processes align with audit, security and compliance requirements.
• Maintain documentation to support audit readiness and operational consistency.
• Assist with asset-related incidents and issue investigations by gathering, validating and documenting required information.
• Apply technical and operational expertise to resolve service disruptions in coordination with IT operations, workplace and security teams.
• Identify opportunities for improving asset lifecycle, inventory and CMDB processes.
• Create clear, concise and well-organized communication materials (procedures, guidelines, audit findings, status updates).
• Demonstrate flexibility and adaptability when adopting new tools, processes or regional requirements.

Skills

IT asset management

End-user computing

IT operations

ServiceNow AM

CMDB

Vendor coordination

Escalation support

Audit readiness

Education

Bachelor's degree

Tools

ServiceNow

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors- Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Senior Inventory Fulfilment Coordinator

Our Technology Team partners with teams across the globe to deliver reliable, scalable, and customer-focused IT services that support Expedia Group employees. We work closely with onsite Field Services, regional partners, and global stakeholders to ensure employees have the right hardware, at the right time, with a seamless experience.

Are you looking to join a fast-paced, global IT organization with a strong focus on customer service and operational excellence? We are looking to add exceptional talent to our IT Hardware Asset Management team.

We are looking for a senior-level individual contributor responsible for end-to-end IT hardware asset operations across the AMER region.

This role owns regional hardware ordering, lifecycle management, ServiceNow (SNOW) task escalation support, CMDB data integrity, and stockroom audit readiness. The Senior IT Hardware Asset Coordinator partners closely with procurement, vendors, IT operations, and workplace teams to ensure accurate asset tracking, compliance, availability, and continuous process improvement across regions.

What you will do:

• Place and manage IT hardware orders for AMER
• Own the end-to-end hardware asset lifecycle, including provisioning, deployment, refreshment and secure decommissioning
• Ensure accurate asset tagging, tracking and chain-of-custody throughout the lifecycle
• Support and elevate ServiceNow asset-related tasks for regional and onsite coordinators
• Maintain accurate and compliant asset and CI records within the ServiceNow CMDB
• Perform data validation, reconciliation and remediation to ensure database accuracy
• Conduct onsite and regional stockroom audits across AMER
• Investigate and resolve inventory discrepancies and variances, ensuring that stockroom processes align with audit, security and compliance requirements
• Maintain documentation to support audit readiness and operational consistency
• Assist with asset-related incidents and issue investigations by gathering, validating and documenting required information
• Apply technical and operational expertise to resolve service disruptions in coordination with IT operations, workplace and security teams
• Identify opportunities for improving asset lifecycle, inventory and CMDB processes
• Create clear, concise and well-organized communication materials (procedures, guidelines, audit findings, status updates)
• Demonstrate flexibility and adaptability when adopting new tools, processes or regional requirements

Experience and qualifications :

• 5+ years of experience in IT hardware asset management, end-user computing or IT operations
• Bachelor's degree, technical qualification, or equivalent practical experience preferred
• Proven experience managing the full hardware asset lifecycle (procurement through decommissioning)
• Experience supporting global or multi-region environments
• Hands-on experience using ServiceNow Asset Management and CMDB
• Experience supporting or acting as an escalation point for junior coordinators or support teams
• IT Asset Management (ITAM), ServiceNow or supply-chain related certifications are a plus
• Experience working with vendors, logistics partners and internal procurement teams

Please note that this role is only available in the following locations: Seattle. Due to the nature of the role, the position is a fully onsite role.

The total cash range for this position in Seattle is $70,500.00 to $99,000.00. Employees in this role have the potential to increase their pay up to $113,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.