Senior IT Governance & Metrics Analyst

DTCC; Tampa (FL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Well-being benefits

Pension / Retirement

Paid Time Off

Parental leave

Hybrid work model

Job summary

DTCC is seeking a Senior Associate Business Systems Analyst to advance IT governance, metrics, and reporting. You will coordinate materials for the IT Governance Committee, translate business needs into clear requirements, and help automate metric collection and analysis while maintaining governance records.

In a flexible/hybrid environment (3 days onsite, 2 remote), you will work with cross-functional teams to enhance IT metrics portals and provide executive-ready insights to leadership.

Qualifications

• Minimum of 6 years of related experience.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Gather and document business requirements, user stories, acceptance criteria, test cases, and process documentation for IT Metrics Portal and Power BI enhancements.
• Partner with business, data, and technology teams to prioritize and deliver improvements to portal functionality, usability, and reporting.
• Maintain clear documentation of enhancement priorities, requirements, decisions, testing results, and deliverables.
• Support the annual IT Governance Metrics Refresh and ongoing improvement of metric objectives, calculations, data sources, ownership, targets, and reporting requirements.
• Analyze metrics to identify trends, risks, data quality concerns, and improvement opportunities.
• Lead metric review sessions and working groups to define meaningful measures aligned with IT processes, risks, and outcomes.
• Research industry practices and emerging approaches to IT performance measurement.
• Identify and test opportunities to use automation and AI to improve metric collection, validation, analysis, and reporting, with appropriate controls and human oversight.
• Develop executive-ready presentations and communicate insights and recommendations to technical, non-technical, and senior leadership audiences.
• Coordinate IT Governance Committee agendas, materials, timelines, and presenter submissions.
• Track committee decisions and actions through completion and maintain accurate governance records.
• Support committee assessments, charter and policy reviews, control testing, audits, and regulatory requests.
• Manage work through JIRA and Agile practices, ensuring transparency, consistency, and timely delivery.

Skills

Business analysis

IT governance

Requirements gathering

Power BI

JIRA & Agile

Education

Bachelor's degree preferred or equivalent experience

Tools

JIRA

Power BI

Job description

DTCC is seeking a Senior Associate Business Systems Analyst to advance IT governance, metrics, and reporting. You will coordinate materials for the IT Governance Committee, translate business needs into clear requirements, and help automate metric collection and analysis while maintaining governance records.

In a flexible/hybrid environment (3 days onsite, 2 remote), you will work with cross-functional teams to enhance IT metrics portals and provide executive-ready insights to leadership.