Business Systems Analysis Senior Associate

DTCC; Tampa (FL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Well-being benefits

Pension / Retirement

Paid Time Off

Parental leave

Hybrid work model

Job summary

DTCC is seeking a Senior Associate Business Systems Analyst to advance IT governance, metrics, and reporting. You will coordinate materials for the IT Governance Committee, translate business needs into clear requirements, and help automate metric collection and analysis while maintaining governance records.

In a flexible/hybrid environment (3 days onsite, 2 remote), you will work with cross-functional teams to enhance IT metrics portals and provide executive-ready insights to leadership.

Qualifications

• Minimum of 6 years of related experience.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Gather and document business requirements, user stories, acceptance criteria, test cases, and process documentation for IT Metrics Portal and Power BI enhancements.
• Partner with business, data, and technology teams to prioritize and deliver improvements to portal functionality, usability, and reporting.
• Maintain clear documentation of enhancement priorities, requirements, decisions, testing results, and deliverables.
• Support the annual IT Governance Metrics Refresh and ongoing improvement of metric objectives, calculations, data sources, ownership, targets, and reporting requirements.
• Analyze metrics to identify trends, risks, data quality concerns, and improvement opportunities.
• Lead metric review sessions and working groups to define meaningful measures aligned with IT processes, risks, and outcomes.
• Research industry practices and emerging approaches to IT performance measurement.
• Identify and test opportunities to use automation and AI to improve metric collection, validation, analysis, and reporting, with appropriate controls and human oversight.
• Develop executive-ready presentations and communicate insights and recommendations to technical, non-technical, and senior leadership audiences.
• Coordinate IT Governance Committee agendas, materials, timelines, and presenter submissions.
• Track committee decisions and actions through completion and maintain accurate governance records.
• Support committee assessments, charter and policy reviews, control testing, audits, and regulatory requests.
• Manage work through JIRA and Agile practices, ensuring transparency, consistency, and timely delivery.

Skills

Business analysis

IT governance

Requirements gathering

Power BI

JIRA & Agile

Education

Bachelor's degree preferred or equivalent experience

Tools

JIRA

Power BI

Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

As a Senior Associate Business Systems Analyst, you will help advance how the organization measures, governs, communicates, and acts on IT performance. You will support the IT Governance Committee by coordinating high-quality materials, documenting decisions, and tracking actions, while also supporting the IT Metrics Portal and strengthening IT governance metrics through automation and AI.

This role requires an analytical and detail-oriented professional who can translate business needs into clear requirements, coordinate across business and technology teams, and help ensure governance processes and reporting are accurate, effective, and aligned with leadership priorities.

Your Primary Responsibilities:

• Gather and document business requirements, user stories, acceptance criteria, test cases, and process documentation for IT Metrics Portal and Power BI enhancements.
• Partner with business, data, and technology teams to prioritize and deliver improvements to portal functionality, usability, and reporting.
• Maintain clear documentation of enhancement priorities, requirements, decisions, testing results, and deliverables.
• Support the annual IT Governance Metrics Refresh and ongoing improvement of metric objectives, calculations, data sources, ownership, targets, and reporting requirements.
• Analyze metrics to identify trends, risks, data quality concerns, and improvement opportunities.
• Lead metric review sessions and working groups to define meaningful measures aligned with IT processes, risks, and outcomes.
• Research industry practices and emerging approaches to IT performance measurement.
• Identify and test opportunities to use automation and AI to improve metric collection, validation, analysis, and reporting, with appropriate controls and human oversight.
• Develop executive-ready presentations and communicate insights and recommendations to technical, non-technical, and senior leadership audiences.
• Coordinate IT Governance Committee agendas, materials, timelines, and presenter submissions.
• Track committee decisions and actions through completion and maintain accurate governance records.
• Support committee assessments, charter and policy reviews, control testing, audits, and regulatory requests.
• Manage work through JIRA and Agile practices, ensuring transparency, consistency, and timely delivery.

Qualifications:

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Analyze metrics and information to identify trends, data quality concerns, and improvement opportunities
• Translate business needs into clear requirements for reporting and portal enhancements
• Coordinate work across business, data, technology, and governance teams
• Communicate effectively with technical, non-technical, and senior leadership stakeholders
• Organize work, manage competing priorities, and follow through on commitments
• Maintain accurate documentation of requirements, decisions, actions, and governance outcomes
• Apply automation and AI solutions to improve reporting, analysis, and business processes
• Support IT governance, risk, audit, and regulatory activities
• Demonstrate strong judgment, attention to detail, and problem-solving skills
• Identify and advance opportunities for continuous improvement
• Coordinate committee agendas, presentations, timelines, and stakeholder submissions
• Translate complex IT topics into concise, meaningful information for executive audiences
• Facilitate discussions and working sessions to gather input, resolve open questions, and d