IT Governance & Process Improvement Lead (Hybrid)

The Depository Trust & Clearing Corporation (DTCC); Tampa (FL); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health and life insurance

Pension / Retirement benefits

Hybrid work model (3 days onsite, 2 at

Job summary

DTCC in Tampa, FL is seeking an IT Governance & Process Improvement Manager to enhance delivery effectiveness, operational efficiency, and organizational alignment across strategic initiatives. You will partner with delivery teams, Scrum Masters, technology leaders, and business stakeholders to keep roadmaps, milestones, and priorities aligned and visible.

You will lead governance, process improvement, and capability development, building reporting, dashboards, and standards to support

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 8+ years of experience in project management, program management, governance, delivery management, or related disciplines.
• Experience in complex technology, business, or operational environments.
• Experience supporting cross-functional initiatives involving multiple stakeholder groups.
• Experience developing and maintaining reports, dashboards, metrics, or governance-related deliverables.
• Demonstrated experience driving process improvements and organizational change initiatives.

Responsibilities

• Partner with Scrum Masters, Product Owners, delivery teams, technology leaders, and business stakeholders to support successful execution of strategic initiatives.
• Drive roadmap coordination activities, ensuring timelines, milestones, dependencies, and key deliverables remain accurate, aligned, and up to date.
• Monitor portfolio health and delivery progress, proactively identifying risks, issues, dependencies, and execution gaps that may impact business objectives.
• Facilitate cross-functional collaboration to ensure priorities, commitments, and delivery expectations are understood and aligned across teams.
• Lead process improvement initiatives that enhance efficiency, consistency, governance adherence, transparency, and operational effectiveness.
• Develop, maintain, and improve governance frameworks, operational procedures, standards, and best practices.
• Establish and maintain reporting, metrics, dashboards, and management visibility tools that support decision-making and organizational oversight.
• Coordinate planning, readiness, and governance activities to support successful delivery and implementation of business and technology initiatives.
• Analyze delivery, operational, and governance processes to identify opportunities for simplification, automation, and continuous improvement.
• Ensure organizational processes and delivery activities are executed in accordance with established governance standards, controls, and operating procedures.
• Build strong relationships across business and technology organizations to promote collaboration, accountability, and effective execution.
• Coach and mentor junior team members, providing guidance on governance practices, stakeholder management, delivery processes, organizational effectiveness, and professional development.
• Support onboarding, knowledge sharing, and capability development initiatives across the organization.
• Serve as a trusted advisor and facilitator, helping teams navigate challenges, remove obstacles, and improve ways of working.

Skills

Stakeholder management

Governance

Process improvement

Project coordination

Communication

Analytical thinking

Education

Bachelor's degree or equivalent

PMP/Lean/Six Sigma or equivalent

Job description

DTCC in Tampa, FL is seeking an IT Governance & Process Improvement Manager to enhance delivery effectiveness, operational efficiency, and organizational alignment across strategic initiatives. You will partner with delivery teams, Scrum Masters, technology leaders, and business stakeholders to keep roadmaps, milestones, and priorities aligned and visible.

You will lead governance, process improvement, and capability development, building reporting, dashboards, and standards to support