Senior IT Field Technician

VALiNTRY Services; Pflugerville (TX); On-site; USD 58,000 - 70,000; Full time

Job summary

VALiNTRY Services in Texas seeks a Senior IT Field Technician to provide onsite support across the service area. The role covers end-user devices, printers, telecommunications hardware, and network infrastructure, with a focus on security and compliance.

The Senior IT Field Technician serves as the primary onsite resource, installing, maintaining and troubleshooting devices, documenting incidents, and ensuring reliable technology operations for multiple locations.

Qualifications

• Five+ years of field services, desktop support or enterprise technical support experience.
• Experience supporting Windows desktops, printers, telecom equipment, and network-connected devices.
• Strong Active Directory and Microsoft 365 administration experience.
• Knowledge of structured network cabling and network infrastructure installation.
• Excellent troubleshooting, organizational, communication, and customer service skills.
• Ability to work independently and manage priorities across multiple locations.
• Valid driver's license with acceptable driving record and willingness to travel extensively.

Responsibilities

• Provide onsite end-user support for desktops, laptops, tablets, mobile devices, printers and peripherals.
• Diagnose and resolve hardware, software, OS and network connectivity issues.
• Prioritize service requests to minimize business disruption and document incidents and resolutions.
• Deliver exceptional customer service while supporting employees across multiple locations.
• Install, configure and maintain desktops, printers, VoIP phones, and related hardware.

Job description

VALiNTRY is seeking an experienced Senior IT Field Technician to provide onsite technical support across multiple locations throughout the Texas service area, position is . This is an excellent opportunity for an experienced IT professional who enjoys working independently, solving complex technical challenges, and supporting a wide range of enterprise technologies in the field.

The Senior IT Field Technician will serve as the primary onsite IT resource, responsible for installing, maintaining, troubleshooting, and supporting end user devices, printers, telecommunications equipment, network infrastructure, wireless connectivity, and user access. This role plays a critical part in ensuring reliable technology operations while maintaining the organization's security, compliance, and operational standards.

Compensation: The target salary range for this position is $58,000 to $70,000. We are committed to hiring the right person, not simply filling a position. If you bring exceptional experience, proven leadership, specialized certifications, or technical expertise that creates additional value for the organization, we encourage you to apply. Compensation may exceed the posted range for candidates whose qualifications significantly exceed the requirements of the role.

Responsibilities

End User Support

• Provide onsite technical support for desktops, laptops, tablets, mobile devices, printers, and related peripherals.
• Diagnose and resolve hardware, software, operating system, and network connectivity issues.
• Prioritize and manage service requests to minimize business disruption.
• Document incidents, resolutions, and asset information accurately within the IT service management system.
• Deliver exceptional customer service while supporting employees across multiple locations.

Hardware, Telecommunications & Infrastructure

• Install, configure, and maintain desktop computers, printers, multifunction devices, VoIP phones, and related hardware.
• Deploy workstation images, software installations, upgrades, and hardware replacements.
• Install, terminate, test, and document structured network cabling.
• Coordinate warranty repairs, equipment replacements, and vendor support activities.
• Conduct wireless site surveys to evaluate coverage, capacity, and interference for new and existing facilities.

Identity & Access Administration

• Create, modify, and deactivate user accounts within Active Directory, Microsoft 365, and other enterprise systems.
• Manage security groups, user permissions, shared mailboxes, and distribution lists.
• Support employee onboarding and offboarding while following established security policies.
• Assist with user access reviews, audits, and compliance initiatives.

Qualifications

Required

• Five or more years of progressively responsible experience in field services, desktop support, or enterprise technical support.
• Experience supporting Windows-based desktops, laptops, printers, telecommunications equipment, and network-connected devices.
• Strong experience administering Active Directory and Microsoft 365.
• Working knowledge of structured network cabling and network infrastructure installation.
• Strong troubleshooting, organizational, communication, and customer service skills.
• Ability to work independently while managing priorities across multiple locations.
• Valid driver's license with an acceptable driving record.
• Ability to travel extensively throughout the assigned territory with occasional overnight travel.

Preferred

• CompTIA A+, Network+, Microsoft 365, Microsoft Entra ID (Azure Active Directory), or related Microsoft certifications.
• Experience with IT service management platforms such as ServiceNow, Jira, ConnectWise, or similar ticketing systems.
• Familiarity with ITIL principles and IT service delivery best practices.
• Experience supporting distributed enterprise environments across multiple locations.