IT Field Technician

GDH; Tulsa (OK); On-site; USD 41,000 - 48,000; Full time

Job summary

GDH is seeking an IT Field Technician to provide on-site technical support, installation, and maintenance in Midland, TX. You will troubleshoot Windows 10 systems and standard desktop software, and assist with network configurations.

Responsibilities include LAN/WAN tasks, cable installations, and managing Cisco/Aruba/Ubiquiti radios. Travel within West Texas is required, with occasional overnight stays. You will document incidents in the service system and ensure safety procedures are followed.

Qualifications

• Experience delivering field IT support and client services.
• Proficient with Windows 10 and MS Office.
• Experience with LAN/WAN tech and cabling.
• Willingness to travel West Texas with possible overnight stays.

Responsibilities

• Troubleshoot, install, and upgrade Windows 10 systems and desktop software.
• Provide LAN/WAN configuration and cable installations.
• Rack and stack equipment in technical environments.
• Support Cisco, Aruba, and Ubiquiti radios.
• Assist with iOS device enrollment and app updates.
• Manage Active Directory objects and basic Group Policy.
• Document incidents and maintenance in service systems.
• Travel within West Texas with possible overnight stays.
• On-site work in Midland, TX.

Skills

Field IT support

Customer service

Communication

Windows 10

Network troubleshooting

Tools

SCCM/Intune

Citrix

Job description

Role Summary

This position involves providing comprehensive technical support, maintenance, and installation services within a dynamic field environment. The role requires hands-on expertise in hardware and software troubleshooting, network configuration, and communication technology management. The incumbent will deliver high-quality service to clients, ensuring optimal operation of diverse IT systems and networks.

Role Summary

This position involves providing comprehensive technical support, maintenance, and installation services within a dynamic field environment. The role requires hands-on expertise in hardware and software troubleshooting, network configuration, and communication technology management. The incumbent will deliver high-quality service to clients, ensuring optimal operation of diverse IT systems and networks.

Responsibilities

• Perform troubleshooting, installation, and upgrades on Windows 10 systems and desktop software, including Microsoft Office applications.
• Provide network support, including LAN/WAN configuration, cable installation (Cat5, Cat6, Fiber), and network communications troubleshooting.
• Rack and stack equipment in technical environments to ensure system integrity and functionality.
• Maintain and support communication technologies such as Cisco, Aruba, and Ubiquiti radios.
• Support mobile device enrollment, application deployment, and updates on iOS platforms.
• Manage Active Directory user and computer objects and implement basic Group Policy configurations.
• Document technical processes, incident reports, and maintenance activities accurately within service management systems.
• Facilitate communication with clients and team members regarding technical issues and solutions.
• Utilize rental vehicles for daily travel within West Texas, including overnight stays when required.
• Maintain compliance with safety and operational procedures in technical environments.

Qualifications

• 5-10 years of experience in field technical support, network installation, and troubleshooting.
• Strong customer service and communication skills.
• Proficiency in Windows 10, Microsoft Office, and software troubleshooting.
• Demonstrated capability in hardware installation and troubleshooting.
• Experience with LAN/WAN technologies, cable installation, and network communications.
• Knowledge of Cisco, Aruba, and Ubiquiti radio technologies is highly preferred.
• Familiarity with Microsoft SCCM/Intune, Citrix, and Active Directory concepts is advantageous.
• Valid driver’s license and ability to operate rental vehicles.
• Ability to travel daily within West Texas, with flexibility for overnight stays.
• Available to work on-site in Midland, TX.

Publishing Pay Range: $30.00 – $35.00 hourly

This position is based in office and requires employee to work on-site.