Field Service Technician (MSP)

In-Telecom; Slidell (LA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Job summary

In-Telecom Consulting, LLC is seeking Field Technicians to deliver on-site and remote IT support across Louisiana and Texas.

Ideal candidates have 3–5 years in IT support, with strong Azure AD, Intune, SharePoint, VMware, and Windows Server experience; a customer-focused approach and solid troubleshooting skills are essential.

Qualifications

• Bachelor’s degree preferred in Information Technology or Computer Science.
• 3–5 years IT support experience with Azure AD, Intune, SharePoint, VMware and Windows Server environments.
• Excellent troubleshooting across hardware and software.
• Solid networking fundamentals and familiarity with networking hardware.
• VoIP concepts and phone system programming experience is a plus.

Responsibilities

• Provide onsite and remote IT support; resolve tickets efficiently.
• Administer and support cloud solutions such as Office 365 and Azure AD.
• Staging of hardware: PCs, printers, networking equipment, phones, etc.
• Troubleshoot hardware, software, and peripherals across environments.
• Manage Active Directory, group policies, and server configurations (Windows Server 2012+).
• Implement networking tech: firewalls, switches, APs; support VoIP setups.
• Assist with project solutioning, implementation, and maintenance tasks.
• Travel to client sites as required to resolve issues.

Skills

Azure AD

Intune

SharePoint Administration

VMware

Windows Server

Networking concepts

VoIP concepts

Customer service

Technical troubleshooting

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Office 365

Azure AD

VMware

Windows Server

Job description

Description

We are seeking enthusiastic and skilled Field Technicians to join our dynamic teams across various locations in Louisiana and Texas. This is a unique opportunity to leverage your IT expertise in a role that offers variety, challenge, and the satisfaction of making a significant impact on our clients' success. Our ideal candidates are tech-savvy problem solvers with a passion for customer service and a desire to continually learn and grow within the IT field.

Department: Field Technician

Location: Louisiana

Compensation: $55,000 - $65,000 / year

Key Responsibilities

• Provide exceptional onsite and remote IT support, resolving new and escalated tickets efficiently.
• Administer and support cloud solutions such as Office 365, Azure AD, and other apps.
• Staging of hardware, including PCs, printers, networking equipment, phones, and specialized devices.
• Perform hardware, software, and peripheral troubleshooting, including PCs, printers, networking equipment, phones, and specialized devices.
• Manage Active Directory, group policies, network configurations (TCP/IP, DNS, DHCP), and server administrations (Windows Server 2012 and above).
• Implement and support networking technologies, including firewalls, switches, and APs.
• Assist with project solutioning, implementation, and maintenance tasks, ensuring the best outcomes for clients.
• Travel to client sites as required, providing timely and effective solutions to technical problems.

Skills, Knowledge and Experience

• Bachelor’s degree in Information Technology or Computer Science (preferred).
• 3 to 5 years of experience in IT support, with a strong background in Azure AD, Intune, SharePoint Administration, VMWare, and Windows Server Environments.
• Excellent technical troubleshooting skills across a variety of hardware and software.
• Solid understanding of networking concepts and experience with networking hardware.
• Solid understanding of VoIP concepts and experience with phone system programming and hardware.
• Outstanding customer service skills with the ability to communicate effectively both verbally and in writing.
• Certifications such as A+, Network+, CCNA, Azure, or similar are highly regarded.
• Ability to handle physical tasks and lift up to 50 pounds as needed.
• Clean driving record and reliable transportation for travel to client sites

Job Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.