Senior IT Field Support Specialist — Growth & Perks

Intellibee Inc; Rocky Mount (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

401(k) program

Green Card assistance

Job summary

Intellibee Inc. seeks a Sr IT Field Support Specialist in Rocky Mount, NC to deliver expert technical support across hardware, software, peripherals, and networking.

You will install, image, and configure computers; deploy applications; and manage data migrations for customers while mentoring others and ensuring SLA alignment with DOT/ITS policies. You will lead documentation efforts and coordinate with the Client Services Team to resolve complex incidents with urgency, leveraging strong

Qualifications

• 7+ years in IT field support and desktop imaging.
• Experience with ServiceNow ticketing system.
• Experience migrating user data and profiles.
• Printer setup and network printer configuration.
• Understanding security policies and data protection.

Responsibilities

• Install and image computers and load software for customers.
• Deploy business applications and configure printers and peripherals.
• Migrate user data and profiles during hardware replacements.
• Document processes and maintain procedures for operational standards.
• Provide status updates to customers and support teams.

Skills

Hardware & software

Printers & peripherals

Networking protocols

Data migration

ServiceNow

Job description

Intellibee Inc. seeks a Sr IT Field Support Specialist in Rocky Mount, NC to deliver expert technical support across hardware, software, peripherals, and networking.

You will install, image, and configure computers; deploy applications; and manage data migrations for customers while mentoring others and ensuring SLA alignment with DOT/ITS policies. You will lead documentation efforts and coordinate with the Client Services Team to resolve complex incidents with urgency, leveraging strong