Sr IT Field Support Specialist

Intellibee Inc; Rocky Mount (NC); Presencial; USD 60 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Long-Term Stability

Comprehensive Health Coverage

401(k) program

Green Card assistance

Resumo da oferta

Intellibee Inc. seeks a Sr IT Field Support Specialist in Rocky Mount, NC to deliver expert technical support across hardware, software, peripherals, and networking.

You will install, image, and configure computers; deploy applications; and manage data migrations for customers while mentoring others and ensuring SLA alignment with DOT/ITS policies. You will lead documentation efforts and coordinate with the Client Services Team to resolve complex incidents with urgency, leveraging strong

Qualificações

• 7+ years in IT field support and desktop imaging.
• Experience with ServiceNow ticketing system.
• Experience migrating user data and profiles.
• Printer setup and network printer configuration.
• Understanding security policies and data protection.

Responsabilidades

• Install and image computers and load software for customers.
• Deploy business applications and configure printers and peripherals.
• Migrate user data and profiles during hardware replacements.
• Document processes and maintain procedures for operational standards.
• Provide status updates to customers and support teams.

Conhecimentos

Hardware & software

Printers & peripherals

Networking protocols

Data migration

ServiceNow

Descrição da oferta de emprego

Sr IT Field Support Specialist, Rocky Mount, NC, US

Specialist- Expert

The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

Project Management

Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

Develop And Maintain Appropriate Documentation For All Responsible Areas

This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.

System Security

It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Skill Matrix

• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Required 7 Years
• Installing and imaging new computers and loading of appropriate software for customers. Required 7 Years
• Installing local and network printers and other peripherals and configuration of same. Required 7 Years
• Migrating data and user profiles. Required 7 Years
• Documenting process and procedures related to technical field support activities. Required 7 Years
• Demonstrates knowledge and a working experience with ServiceNow call tracking system. Required 7 Years

Benefits At IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.

Date Posted:20-Oct-2026