Senior IT Field Engineer - $85-95k

TRNSFRM; Columbus (OH); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Hybrid work model

Job summary

TRNSFRM is seeking a Senior Onsite and Field Engineer for a hybrid role in Columbus, OH. You will deliver hands-on IT support, manage servers and security controls, and work with vCIO/vCISO teams to align with client needs.

Responsibilities include incident response, troubleshooting, upgrades, migrations, and documenting activities for clients. You will travel to client sites and balance field work with remote tasks, ensuring reliable operations.

Qualifications

• Strong IT infrastructure foundation with Windows and/or Linux.
• Experience troubleshooting, diagnostics, and incident resolution.
• Knowledge of security/compliance concepts (CMMC, NIST 800-171).
• Ability to manage onsite and field work safely.
• Excellent written and verbal communication for clients.
• Experience in client-facing engineering or managed services.

Responsibilities

• Deliver hands-on technical support at client sites.
• Perform systems administration and infrastructure maintenance.
• Coordinate with vCIO/vCISO teams.
• Document technical activities and advise clients.
• Plan and execute upgrades, migrations, and configuration changes.
• Work independently across multiple clients and contribute to service delivery improvements.

Skills

IT infrastructure

Windows/Linux

Networking TCP/IP

VLANs & Firewalls

Endpoint management

Troubleshooting

Security & Compliance

CMMC/NIST 800-171

Field support

Client communication

Job description

Company Description

TRNSFRM designs and manages IT and security programs that directly support and safeguard business operations. The organization serves manufacturers, builders, engineering firms, DoD suppliers, healthcare practices, and auto dealerships as a virtual CIO (vCIO) and virtual CISO (vCISO). Since 2008, TRNSFRM has operated in the Cleveland and Columbus areas, specializing in compliance frameworks such as CMMC, NIST 800-171, ISO 27001, ITAR, FTC Safeguards, and HIPAA. The team focuses on practical governance, risk, and compliance (GRC) services, providing rapid gap audits and actionable plans that clients can execute. TRNSFRM is built to serve and designed to protect, working alongside managed service providers while taking ownership of GRC, CMMC, and vCISO responsibilities.

Role Description

The Senior Onsite and Field Engineer role is a full-time hybrid position based in Columbus, OH, with a mix of onsite client visits and work-from-home flexibility. This role is responsible for delivering hands-on technical support, systems administration, and infrastructure maintenance at client locations, ensuring that networks, servers, endpoints, and security controls operate reliably and securely. The Senior Onsite and Field Engineer will perform troubleshooting, incident response, and root cause analysis, while also executing implementation tasks such as system upgrades, migrations, and configuration changes aligned with TRNSFRM's standards and compliance requirements. Day-to-day work includes coordinating with vCIO/vCISO teams, documenting technical activities, advising clients on best practices, and communicating clearly with stakeholders, both technical and non-technical. The individual in this role is expected to work independently in the field, manage priorities across multiple clients, and contribute to continuous improvement of TRNSFRM's service delivery.

Qualifications

• Strong foundation in IT infrastructure, including Windows and/or Linux servers, networking fundamentals (TCP/IP, VLANs, firewalls), and endpoint management.


• Hands-on experience with troubleshooting, diagnostics, and incident resolution for hardware, operating systems, and common business applications.


• Knowledge of security and compliance concepts such as access control, patch management, backup and recovery, and alignment with frameworks like CMMC or NIST 800-171.


• Ability to manage onsite and field work safely and efficiently, including scheduling client visits, documenting work performed, and following established procedures.


• Clear written and verbal communication skills, with the ability to translate technical issues into straightforward guidance for clients and colleagues.


• Experience working in a client-facing engineering or support role, ideally within managed services, consulting, or regulated industries.


• Demonstrated ability to work independently, prioritize multiple tasks

Salary Range: $85-95k/yr

Eligible for full-time W-2 employee benefits.