Field Service Engineer

Tata Consultancy Services; Suwanee (GA); On-site; USD 86,000 - 120,000; Full time

Job summary

Tata Consultancy Services Limited in Suwanee, GA is seeking an experienced onsite Technical Support Senior Engineer to resolve hardware, software, and OS issues for end users. You will handle imaging, provisioning, and deployment tasks, plus support Microsoft 365 and AV equipment within defined SLAs in a fast-paced environment.

The role requires ITIL-based support experience, strong endpoint management, and the ability to work onsite at customer locations in Suwanee, GA.

Qualifications

• Desktop and end-user computing support in Windows environments.
• Troubleshoot Windows 10/11, hardware, printers, and peripherals.
• Manage OS deployment, imaging, and provisioning.
• Support Microsoft 365 apps and services.
• Handle incidents and service requests within SLAs.
• Familiar with ITIL-based support processes.

Responsibilities

• Provide deskside onsite hardware/software support.
• Troubleshoot desktops, laptops, printers, scanners, and peripherals.
• Support meeting room AV and collaboration equipment.
• Assist users with connectivity and application issues.

Skills

Desktop support

Windows administration

Hardware break-fix

Device imaging

Microsoft 365 support

Incident management

VIP support

Root cause analysis

Onsite support

ITIL processes

Active Directory / Azure AD

Network troubleshooting

Tools

ServiceNow

Intune

SCCM / MECM

Azure AD

Job description

Must Have Technical/Functional Skills

• Desktop Support / End User Computing (EUC)
• Windows 10 & Windows 11 Administration and Troubleshooting
• Hardware Break-Fix Support (Desktops, Laptops, Printers, Peripherals)
• Device Imaging, Provisioning, and OS Deployment
• Microsoft 365 Support (Outlook, Teams, OneDrive, Office Apps)
• Incident and Service Request Management
• ServiceNow or equivalent ITSM tool
• Asset Lifecycle Management and Inventory Tracking
• Basic Network Troubleshooting (LAN, WAN, Wi-Fi, VPN, DNS, DHCP)
• Endpoint Management using Microsoft Intune / SCCM / MECM
• Software Installation, Configuration, and Troubleshooting
• User Account Administration (Active Directory, Azure AD)
• ITIL-based Support Processes
• VIP / Executive User Support
• Root Cause Analysis and Problem Solving

Roles & Responsibilities

Onsite Technical Support

• Provide deskside support for hardware, software, and operating system issues.
• Troubleshoot laptops, desktops, printers, scanners, mobile devices, and peripherals.
• Support meeting room and audio/video collaboration equipment.
• Assist users with connectivity and application-related issues.

Break-Fix Services

• Diagnose and resolve hardware failures.
• Coordinate warranty repairs and vendor escalations.
• Perform component replacement and device restoration activities.

Device Lifecycle Management

• Execute Install, Move, Add, Change, and Dispose (IMACD) activities.
• Device provisioning, imaging, configuration, and deployment.
• Support hardware refresh and migration initiatives.
• Manage asset inventory updates and device decommissioning.

Incident & Service Request Management

• Handle incidents and service requests within defined SLAs.
• Update tickets with troubleshooting details and resolution notes.
• Escalate unresolved issues to L2/L3 support teams.

Field Operations

• Provide onsite support across customer locations as required.
• Follow site security and safety procedures.
• Support infrastructure teams through Smart Hands and Eyes activities.

In order to comply with U.S. laws and regulations applicable to this position, the person(s) hired must possess the ability to obtain US Security Clearance which requires that the person be a U.S. Citizen, a U.S. Permanent Resident (i.e., a "Green Card Holder"), or a Political Asylee or Refugee.

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $86,000 - $120,000 a year

#LI-CM2

Location: Suwanee, GA

Function: TECHNOLOGY

Role: Senior Engineer

ID: 438012

Skills: ITSM | Desktop | ITIL | Service Now

Salary Range: $86,000 - $120,000