IT Support Engineer

T R GROUP; Ocean City (MD); On-site; USD 50,000 - 65,000; Full time

Job summary

TRGroup, Inc. is seeking a highly disciplined IT Support Engineer to deliver flawless client experiences in Ocean City, MD. Department: Operations. Compensation: $50,000-$65,000.

Certificate education. You will own elite issue resolution and rapidly adapt to new enterprise environments, while maintaining brand protection and high client satisfaction. Join a team that values precision, learning velocity, and direct, solution-oriented communication across complex infrastructure.

Qualifications

• Not a standard back-office IT person; possess high energy, polish, and executive presence to interact with high-level clients.
• Able to rapidly absorb and deploy new technologies without relying on inherited manuals.
• Strong background in IT support, enterprise troubleshooting, and network fundamentals.
• Ability to operate across complex infrastructure and resolve undocumented issues independently.
• Direct, concise, solution-oriented communication delivering actionable intelligence to engineering and clients.

Responsibilities

• Elite Issue Resolution: diagnose, research, and execute solutions with velocity and precision.
• Rapid Technical Adaptation: continuously learn and master new enterprise environments and operational frameworks as our scale dictates.
• Client Experience & Brand Protection: frontline guardian of the TRGroup brand, ensuring every technical interaction exceeds executive-level client expectations.
• Standardize Excellence: execute every support ticket and technical deployment with uncompromising discipline and attention to detail.

Skills

Executive presence

Rapid learning

IT fundamentals

Independent work

Concise communication

Education

Certificate

Job description

TRGroup, Inc. is a critical infrastructure engineering, cybersecurity, and information technology firm. Our trajectory is aggressive, our velocity is high, and our standard is elite. We operate at a pace that outpaces traditional enterprise environments. We are currently seeking a highly disciplined IT Support Engineer who combines a solid technical foundation with a relentless aptitude for learning. You must be precise, dynamic, and capable of absorbing complex environments to deliver a flawless client experience.

Department: Operations

Project Location(s): Ocean City, MD

Education: Certificate

Compensation: $50000- $65000

Responsibilities

• Elite Issue Resolution: Take extreme ownership of technical escalations. You diagnose, research, and execute solutions with high velocity and absolute precision.
• Rapid Technical Adaptation: Continuously learn and master new enterprise environments and operational frameworks as our scale dictates.
• Client Experience & Brand Protection: Serve as the frontline guardian of the TRGroup brand, ensuring every technical interaction exceeds executive-level client expectations.
• Standardize Excellence: Execute every support ticket and technical deployment with uncompromising discipline and attention to detail.

Skills/Experience

• Defy the Stereotype: You are not the standard back-office IT guy. You bring high energy, sharp polish, and the executive presence required to operate flawlessly in front of high-level clients.
• Dynamic Execution: A proven track record of rapidly absorbing and deploying new technologies without relying on inherited manuals.
• Deep Technical Foundation: Strong background in IT support, enterprise troubleshooting, and network fundamentals.
• Autonomous Discipline: Ability to operate fluidly across complex infrastructure, independently navigating and resolving undocumented issues without cutting corners.
• High-Velocity Communication: Direct, concise, and solution-oriented. You deliver actionable intelligence to both the engineering team and the client.

Why Join TRG?

• Be part of a team that values excellence, innovation, and personal growth.
• Work on cutting-edge projects that make a real impact in the industry and beyond.
• Enjoy a supportive culture that treats every team member like family.