IT Support Specialist

CFS; New Haven (CT); Presencial; USD 60 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Retirement plan with match & profit分享

Resumo da oferta

CFS is seeking an IT Support / Field Technician to provide hands-on IT support across facilities within a defined territory. You will frequently travel to sites to troubleshoot hardware, software, and network issues, and collaborate with the HQ team to solve problems in a dynamic environment.

The role requires 2+ years in IT support, experience with Windows and Office 365, and strong communication and problem-solving skills.

Qualificações

• 2+ years IT support/field experience.
• Experience with Windows environments and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel regularly within the territory and to HQ weekly.
• Cloud experience a plus.

Responsabilidades

• Provide hands-on IT support at multiple facilities within a territory.
• Travel frequently to sites for troubleshooting hardware, software, and network issues.
• Learn, support, and problem-solve across standard IT and industry-specific systems.
• Collaborate with HQ team, with weekly HQ travel initially.
• Work independently as a key IT resource for the territory.

Conhecimentos

IT support

Communication

Problem-solving

Travel readiness

Ferramentas

Windows OS

Office 365

Cloud experience

Descrição da oferta de emprego

IT Support / Field Technician

Expected salary: $60,000-$75,000

Why Take the role of IT Support/Field Technician?

• Join a stable, growing company with diverse operations and a uniquely varied IT environment
• Escape typical corporate IT silos - support fascinating systems and interact with people across all levels
• Make a direct, hands-on impact supporting a key operational territory experiencing significant growth
• Work with a collaborative team, enjoy strong benefits (including retirement plan with match & profit sharing), and find opportunities for professional growth

What will the IT Support/Field Technician do?

• Provide hands-on IT support at various company facilities within a specific operational territory
• Travel frequently to sites for troubleshooting hardware, software, and network issues
• Learn, support, and problem-solve across standard IT and unique, industry-specific systems
• Collaborate with the main HQ team (includes required weekly travel to HQ initially)
• Work independently in the field, serving as a key IT resource for your territory

What are the requirements for the IT Support/Field Technician role?

• Mid to upper-level IT Support/Field experience (2+ years preferred)
• Experience in Windows environments specifically with Office 365
• Excellent communication and independent problem-solving skills
• Willingness to travel frequently in territory & travel to HQ weekly initially. Living near the territory highly preferred
• Cloud experience a plus

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