Senior IT Enterprise & Service Delivery Manager

Talos Energy LLC; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Talos Energy LLC is seeking an IT Enterprise Systems, Infrastructure and Service Desk Manager to lead enterprise IT operations across corporate and offshore assets. You will report to the CIO, oversee networks, data centers, cloud services and end-user support, and chair the IT Change Approval Board to promote secure, reliable technology delivery.

Key responsibilities include setting governance, budgets and vendor strategies; driving ITSM improvements, service levels and incident management; and

Qualifications

• Bachelor’s or master’s in IT or related field, or equivalent experience.
• 15+ years progressively responsible IT experience.
• 5–7+ years leading managers, technical or service teams.
• Leadership of infrastructure, service desk, cloud, end-user, data center, security-aligned and vendor-supported operations.
• ITSM and service desk experience with incidents, requests, problems, escalations, knowledge, SLAs, OLAs and reporting.
• Proven leadership of transformation, modernization, service improvement or operating model change.
• Management of budgets, vendors, sourcing, contracts and service performance.
• Experience with cloud, cybersecurity, collaboration, endpoints, mobility, infrastructure and enterprise support technologies.
• Working knowledge of AI, machine learning, analytics, IoT, automation, application development and DevOps.
• Oil and gas, offshore or industrial experience preferred.

Responsibilities

• Lead enterprise systems, infrastructure and service desk teams; set strategy and foster accountability, safety, reliability and improvement.
• Translate business needs into secure, scalable and cost-effective IT services.
• Chair the IT Change Approval Board and oversee changes affecting availability, security, compliance and risk.
• Maintain technology standards, governance, metrics, roadmaps and priorities with key stakeholders.
• Direct networks, servers, storage, data centers, cloud, end-user, audio-visual and offshore IT.
• Ensure secure, resilient and high-performing infrastructure across corporate, field and offshore operations.
• Direct safe, reliable offshore IT support across Gulf of America assets.
• Evaluate emerging technologies and recommend adoption that improves outcomes, security or reliability.
• Own Helpdesk intake, triage, routing, escalation, closure and customer communication.
• Lead first-line support, ensuring coverage, quality, communication, knowledge sharing and escalation.
• Manage incidents, requests and problems; drive root-cause analysis, corrective actions and knowledge updates.
• Measure satisfaction, analyze feedback and improve the user experience.
• Manage endpoint, mobile and printer lifecycles from procurement through secure disposal.
• Coordinate onboarding, offboarding, access, endpoint readiness and technology requests within control requirements.
• Manage IT budgets, costs and contract negotiations.
• Direct sourcing and strategic vendor relationships.
• Report service volume, backlog, timeliness, SLA performance, satisfaction, risk, cost and improvements.
• Update senior leaders on operations, projects, risks, decisions and mitigations.
• Lead and develop IT managers and teams through coaching, knowledge sharing and accountability.
• Execute a people plan for engagement, succession, coverage, role clarity and capability.
• Advance ITSM, service integration, Agile and DevOps to improve quality, responsiveness and alignment.

Skills

Leadership

Governance

Strategy

Change management

Infrastructure

Service desk

Incident management

Asset management

Budget management

Vendor management

ITSM

DevOps

Cloud

Security

Data center

End-user support

Offshore IT

Communication

Stakeholder management

Education

Bachelor’s or Master’s in IT/CS/IS

Tools

ITSM tools

Job description

Talos Energy LLC is seeking an IT Enterprise Systems, Infrastructure and Service Desk Manager to lead enterprise IT operations across corporate and offshore assets. You will report to the CIO, oversee networks, data centers, cloud services and end-user support, and chair the IT Change Approval Board to promote secure, reliable technology delivery.

Key responsibilities include setting governance, budgets and vendor strategies; driving ITSM improvements, service levels and incident management; and