IT Enterprise Systems & Services Leader

Talos Energy Operating Company LLC; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Talos Energy Operating Company LLC is seeking an IT Enterprise Systems and Services Manager in Houston, TX to lead infrastructure, service desk and offshore IT operations. You will oversee diverse teams, drive strategic IT delivery, governance and security across corporate and Gulf of America assets.

The role requires 15+ years in IT with strong leadership, ITSM expertise and a proven ability to transform and optimize service delivery in a complex environment. on-site work is expected.

Qualifications

• 15+ years of progressive IT and industry experience.
• 5–7+ years leading managers, technical or service teams.
• Experience with cloud, cybersecurity, collaboration, endpoints, mobility, infrastructure and enterprise support technologies.
• Leadership of infrastructure, service desk, cloud, end-user, data center, security-aligned and vendor-supported operations.
• ITSM and service desk experience with incidents, requests, problems, escalations, SLAs, OLAs and reporting.

Responsibilities

• Lead enterprise systems, infrastructure and service desk teams; set strategy and foster accountability, safety, reliability and improvement.
• Translate business needs into secure, scalable and cost-effective IT services.
• Chair the IT Change Approval Board and oversee changes affecting availability, security, compliance and risk.
• Maintain technology standards, governance, metrics, roadmaps and priorities with key stakeholders.
• Direct networks, servers, storage, data centers, cloud, end-user, audio-visual and offshore IT.
• Ensure secure, resilient and high-performing infrastructure across corporate, field and offshore operations.
• Direct offshore IT support across Gulf of America assets.
• Evaluate emerging technologies and recommend adoption that improves outcomes, security or reliability.
• Own Helpdesk intake, triage, routing, escalation, closure and customer communication.
• Lead first-line support, ensuring coverage, quality, communication, knowledge sharing and escalation.
• Manage incidents, requests and problems; drive root-cause analysis, corrective actions and knowledge updates.
• Measure satisfaction, analyze feedback and improve the user experience.
• Manage endpoint, mobile and printer lifecycles from procurement through secure disposal.
• Coordinate onboarding, offboarding, access, endpoint readiness and technology requests within control requirements.
• Manage IT budgets, costs and contract negotiations.
• Direct sourcing and strategic vendor relationships.
• Report service volume, backlog, timeliness, SLA performance, satisfaction, risk, cost and improvements.
• Update senior leaders on operations, projects, risks, decisions and mitigations.
• Lead and develop IT managers and teams through coaching, knowledge sharing and accountability.
• Advance ITSM, service integration, Agile and DevOps to improve quality, responsiveness and alignment.

Skills

Executive leadership

Strategic planning

Vendor management

IT governance

Communication

Education

Bachelor’s or Master’s in IT

Tools

ITSM tooling

Job description

Talos Energy Operating Company LLC is seeking an IT Enterprise Systems and Services Manager in Houston, TX to lead infrastructure, service desk and offshore IT operations. You will oversee diverse teams, drive strategic IT delivery, governance and security across corporate and Gulf of America assets.

The role requires 15+ years in IT with strong leadership, ITSM expertise and a proven ability to transform and optimize service delivery in a complex environment. on-site work is expected.