Senior IT Engineer - Hybrid (AD/Azure, Automation)

OneDigital; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

OneDigital in Atlanta is seeking a Senior IT Engineer (Level 3) to provide advanced escalation and systems administration across the enterprise IT environment.

The role focuses on Windows endpoints/servers, AD/Azure, Microsoft 365, Intune/SCCM, and on-call support, with a hybrid in-office schedule 3–4 days per week.

You will mentor junior engineers and help improve support processes while maintaining secure, well-documented infrastructure.

Qualifications

• 5+ years of progressive hands-on IT support or systems administration experience.
• Experience with Windows OS administration (desktop/server) and enterprise networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Experience administering AD/Azure AD/Entra ID and Microsoft 365 in an enterprise environment.
• Experience with Intune and SCCM endpoint management.
• PowerShell scripting for automation and troubleshooting.
• Familiarity with ITIL-based ticketing and change management processes.
• Relevant certifications preferred (e.g., CompTIA Network+/Security+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation).

Responsibilities

• Serve as Level 3 escalation point for complex hardware, software, network, and application issues.
• Perform advanced root-cause analysis and troubleshooting across Windows endpoints, servers, and enterprise applications.
• Manage escalated tickets within established SLAs, ensuring timely communication with end users and stakeholders.
• Administer and support Active Directory, Azure AD/Entra ID, and Microsoft 365 for account, access, and identity issues.
• Support endpoint management platforms (Intune/SCCM) for imaging, patching, and configuration compliance.
• Troubleshoot network connectivity issues including LAN/WAN, VPN, and Wi‑Fi across office and remote locations.
• Document recurring issues and root causes, and build knowledge base articles to improve first-contact resolution at L1/L2.
• Participate in an on-call rotation for after-hours critical incident support as needed.

Skills

Windows OS administration

Enterprise networking fundamentals

Active Directory / Azure AD / Entra ID

Microsoft 365 administration

PowerShell scripting

ITIL ticketing & change management

Mentoring junior engineers

Strong communication skills

Education

Bachelor’s Degree in Information Technology, Computer Science, or related field

Tools

Intune

SCCM

Microsoft 365 Admin Center

Job description

OneDigital in Atlanta is seeking a Senior IT Engineer (Level 3) to provide advanced escalation and systems administration across the enterprise IT environment.

The role focuses on Windows endpoints/servers, AD/Azure, Microsoft 365, Intune/SCCM, and on-call support, with a hybrid in-office schedule 3–4 days per week.

You will mentor junior engineers and help improve support processes while maintaining secure, well-documented infrastructure.