IT Services Mid-Level Technician

Acumen Consulting; Richmond Heights (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

Employee assistance program

Job training

Mileage reimbursement

Job summary

Acumen Consulting in Richmond Heights, MO is hiring an IT Services Mid-Level Support Technician to provide exceptional technology support to clients. You will be responsible for ensuring clients' systems operate effectively and coordinating with team members and vendors.

This position offers competitive compensation between $50,000 and $70,000 per year, with significant benefits including medical, dental, and PTO. Work schedule is Monday to Friday, 8 am to 5 pm, with on-call rotation required.

Qualifications

• 2+ years of IT experience is required.
• An IT Certification such as Network+ or Google IT Support is preferred.
• Proficiency with computers, networks, and printers is essential.

Responsibilities

• Support client needs to ensure technology functions effectively.
• Troubleshoot and resolve technology issues.
• Communicate with users to understand their support needs.

Skills

IT experience

Proficiency with computers, networks, and printers

IT Certification (Network+ or Google IT Support)

Tools

365 Management

Fortigate Configuration

Mail Flow Troubleshooting

SharePoint management

Desktop and User Support

IP Routing

Powershell

VLAN Configuration

Workstation Setup

DNS, DHCP

Windows Support

M365 Licensing

EDR Remediation

MDR (365) Remediation

Job description

Acumen Consulting in Richmond Heights, MO is looking to hire a full‑time IT Services Mid-Level Support Technician to work on a team providing innovative solutions and exceptional technology support to clients and maintaining their network systems.

This IT Services Mid-Level Technician position earns competitive compensation depending on experience. We provide stellar benefits, including medical, dental, vision, short‑term disability, long‑term disability, life, supplemental insurance, paid time off (PTO), paid holidays including floating holiday, a health savings account (HSA), a dependent care flexible spending account (FSA), an employee assistance program (EAP), mileage reimbursement, job training, and fun social events.

A DAY IN THE LIFE OF AN IT SERVICES TECHNICIAN

As an IT Services Support Technician, you have the vital role of supporting client needs and ensuring their technology works for them. With careful attention to detail and an understanding of hardware, operating systems, business networks, printers and office technology, you use our Professional Services Automation platform to maintain, track and document client support services and make sure their IT systems are operating effectively and client projects are delivered with excellence.

As an IT systems problem‑solver, you capably troubleshoot and resolve issues with technology and keep up to date with cutting‑edge technologies. You demonstrate excellent customer service skills as you communicate with users to understand their support needs and assist clients with staying productive in their day‑to‑day work.

Your thorough knowledge of hardware, software, and technology tools allows you to efficiently troubleshoot and resolve issues, ensure security for users and systems, and help set up clients technology needs. Our team appreciates your team‑oriented attitude as you helpfully talk to customers, document service tickets and keep clients productive. You also coordinate with vendors and other team members to keep client operations flowing smoothly. Committed to continual improvement, you research new technologies and recommend practices to our chief financial officer to increase efficiency.

QUALIFICATIONS FOR A MID‑LEVEL TECHNICIAN

• 2+ years of IT experience
• An IT Certification such as Network+ or Google IT Support
• Proficiency with computers, networks, and printers

SKILLS WISHLIST

• 365 Management
• Fortigate Configuration
• Mail Flow Troubleshooting
• SharePoint management
• Desktop and User Support
• IP Routing
• Powershell
• VLAN Configuration
• Workstation Setup
• DNS, DHCP
• Windows Support
• M365 Licensing
• EDR Remediation
• MDR (365) Remediation

WORK SCHEDULE

This IT Services Technician position has a schedule of Monday - Friday, 8 am - 5 pm. This job has an on‑call rotation and may require work during non‑business hours to ensure clients' needs are met.

LOCATION AND SALARY

Location: 63117

Salary: $50,000 - $70,000 per year