Senior Systems Administrator - L3 Escalations & Client Support

Gilder Search Group; Phoenix (AZ); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Professional development and certific­-

Exposure to diverse client enviro­n­ m

Collaborative, client-focused culture

Job summary

Visory is seeking a System Administrator to plan, build, administer, and support client-facing and internal IT systems. You will serve as a Level 3 escalation point for the Support team and provide expert troubleshooting while delivering exceptional customer service.

In this role, you will support a key account, participate in group calls for issue resolution, and work with Engineering, Management, Sales, and clients to resolve complex system issues and advance ongoing initiatives.

Qualifications

• Bachelor’s degree or equivalent certifications preferred.
• 5–8+ years of advanced technical problem-solving in network/admin, virtualization, and server maintenance.
• Strong scripting and automation with PowerShell.
• Experience with Active Directory (On-Prem and Azure AD) and Group Policy.
• Familiarity with Citrix, RDS/RDP, Windows OS, and cloud hosting principles.

Responsibilities

• Provide Level 3 escalation and advanced support for complex issues.
• Act as SME for service offerings and supported systems.
• Research, test, and develop solutions for recurring or complex issues.
• Communicate with clients and internal teams to ensure timely resolutions.
• Document issues and resolutions in the ticketing system and contribute to knowledge base.
• Participate in projects and on‑call rotation for ongoing system and network initiatives.

Skills

PowerShell

Active Directory

Group Policy

RDS/RDP

Citrix

Windows OS

Office 365

Virtualization

Education

Bachelor of Science or equivalent certifications (preferred)

Tools

Ninja One

N-Able

Job description

Visory is seeking a System Administrator to plan, build, administer, and support client-facing and internal IT systems. You will serve as a Level 3 escalation point for the Support team and provide expert troubleshooting while delivering exceptional customer service.

In this role, you will support a key account, participate in group calls for issue resolution, and work with Engineering, Management, Sales, and clients to resolve complex system issues and advance ongoing initiatives.