IT Services Mid-Level Technician

Acumen Consulting; St. Louis (MO); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short-term Disability

Long-term Disability

Life Insurance

PTO

Floating Holidays

HSA

FSA

EAP

Mileage Reimbursement

Job Training

Social events

Job summary

Acumen Consulting in Richmond Heights, MO is seeking a full-time IT Services Mid-Level Support Technician to join a team delivering innovative technology solutions and reliable client support. You’ll maintain networks, troubleshoot hardware and software, and document service tickets to keep client environments productive.

The role requires solid hands-on IT experience and a customer-focused mindset. We offer competitive pay and a comprehensive benefits package, including medical, dental, vision,

Qualifications

• 2+ years of IT experience.
• An IT Certification such as Network+ or Google IT Support.
• Proficiency with computers, networks, and printers.
• A degree in computer sciences or certifications would be a plus.

Responsibilities

• Provide IT services support to clients and maintain network systems.
• Troubleshoot hardware, software, and connectivity issues.
• Document service tickets and ensure timely resolution.
• Coordinate with vendors and teammates to maintain client operations.
• Support security and system updates to keep environments safe.

Skills

IT experience

IT Certification

Printer support

Fortigate

DNS/DHCP

Windows Support

PowerShell

M365 Licensing

IP Routing

VLAN Configuration

SharePoint management

Education

Degree in computer science

Certifications preferred

Tools

SharePoint

Job description

Acumen Consulting in Richmond Heights, MO is looking to hire a full-time IT Services Mid-Level Support Technician to work on a team providing innovative solutions and exceptional technology support to clients and maintaining their network systems. Do you love working in the field of IT? Would you like to work for a company that values and rewards your expertise? Do you want to join an established and growing business? If so, please read on! This IT Services Mid-Level Technician position earns competitive compensation, depending on experience. We provide stellar benefits, including medical, dental, vision, short-term disability, long-term disability, life, supplemental insurance, paid time off (PTO), paid holidays including floating holiday, a health savings account (HSA), a dependent care flexible spending account (FSA), an employee assistance program (EAP), mileage reimbursement, job training, and fun social events. If this career in IT sounds like the right opportunity for you.

About Acumen Consulting

Mission

Our mission is to empower businesses to achieve their goals by leveraging technology.

Core Values

• Act with Honesty and Integrity
• Create Win-Win Outcomes
• Treat Everyone with Respect
• Be Passionate and Enthusiastic
• Perform with Professionalism

Our Passion

We are passionate about our customers' success, providing quality services, and improving our employees technical skills.

A DAY IN THE LIFE OF AN IT SERVICES TECHNICIAN

As an IT Services Support Technician, you have the vital role of supporting client needs and ensuring their technology works for them. With careful attention to detail and an understanding of hardware, operating systems, business networks, printers and office technology, you use our Professional Services Automation platform to maintain, track and document client support services and make sure their IT systems are operating effectively, and client projects are delivered with excellence. As an IT systems problem-solver, you capably troubleshoot and resolve issues with technology and keep up to date with cutting-edge technologies. You demonstrate excellent customer service skills as you communicate with users to understand their support needs and assist clients with staying productive in their day-to-day work. Your thorough knowledge of hardware, software, and technology tools allows you to efficiently troubleshoot and resolve issues, ensure security for users and systems, and help setup clients technology needs. Our team appreciates your team-oriented attitude as you helpfully talk to customers, document service tickets and keep clients productive. You also coordinate with vendors and other team members to keep client operations flowing smoothly. Committed to continual improvement, you research new technologies and recommend practices to our chief financial officer to increase efficiency. You feel great knowing that your technical skills and great personality is valued.

Qualifications For a Mid-level Technician

• 2+ years of IT experience
• An IT Certification such as Network+ or Google IT Support
• Proficiency with computers, networks, and printers

A degree in computer sciences or certifications would be a plus. Are you attentive to detail? Can you remain professional at all times? Are you great at analyzing accounts payable and accounts receivable transactions and resolving discrepancies? If yes, you might just be perfect for this finance role!

Skills Wishlist

• 365 Management
• Fortigate Configuration
• Mail Flow Troubleshooting
• SharePoint management
• Desktop and User Support
• IP Routing
• Powershell
• VLAN Configuration
• Workstation Setup
• DNS, DHCP
• Windows Support
• M365 Licensing
• EDR Remediation
• MDR (365) Remediation

WORK SCHEDULE

This IT Services Technician position has a schedule of Monday - Friday, 8 am - 5 pm. This job has an on-call rotation and may require work during non-business hours to ensure clients' needs are met.

WHY WORK HERE?

• Collaborative and supportive team
• Focus on culture and core values
• Grow skills with training
• Always something new, exciting industry
• Cutting-edge technology
• Competitive pay and benefits

Location: 63117