Senior IT Desktop & Printer Support Specialist

Cayuse Holdings; St. Louis (MO); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) with company match

Paid Time Off

Flexible Spending Accounts

Disability and Life Insurance

Wellness Program

Job summary

Cayuse Holdings is seeking an SME Computer User Support Specialist in St. Louis to provide advanced technical and training support for PC desktops, printers, and software.

The role involves configuring operating systems, validating software licenses, and coordinating between users, IT teams, and vendors to resolve incidents. Candidates should have a strong background in government IT environments, Windows 10/11 enterprise support, and proficiency with Office 2013/365.

Qualifications

• Associate degree or equivalent IT experience.
• 8+ years of direct IT technical support experience.
• Current 8570 IA Baseline Certification at IAT Level I (e.g., A+ CE, Network+ CE, SSCP, CCNA‑Security).
• Ability to obtain the appropriate 8570 IA CE certification within six months.
• Experience providing end‑user support in a government environment.
• Comprehensive knowledge of IT support practices (incident resolution, problem management, user assistance).
• Lifecycle replacement of IT equipment planning, deployment, decommissioning.
• Hands‑on experience with Windows 10/11 in an enterprise environment.
• Proficiency with Office 2013/Office 365 productivity suites.
• Experience using ServiceNow or similar ITSM tool.

Responsibilities

• Provide advanced technical, operational, and training support for PC desktops, output devices, and standard software packages.
• Install, configure, and test PCs, laptops, and peripherals.
• Configure OS baseline images and security/configuration policies.
• Install and validate shrink‑wrap and other application software, including licenses and updates.
• Troubleshoot incidents with PCs and peripherals, diagnosing root causes.
• Coordinate hardware repairs and replacements with vendors and stakeholders.
• Escalate LAN‑related issues to network/system admins when needed.
• Evaluate and optimize system configurations and desktop standards.
• Document incidents, resolutions, and procedures in ticketing/knowledge systems.
• Provide user training and one‑on‑one assistance on hardware, software, and peripherals.
• Develop and maintain SOPs and checklists for deployment and support.
• Other duties as assigned.

Skills

8570 IA Baseline Certification

IAT Level I (A+ CE, Network+ CE, SSCP,

Government IT support experience

Windows 10/11 enterprise support

ServiceNow ITSM

Printer/MFD support

Education

AA/AS degree or equivalent IT experience

8+ years IT support experience

Tools

ServiceNow

Microsoft Office (2013/365)

Job description

Cayuse Holdings is seeking an SME Computer User Support Specialist in St. Louis to provide advanced technical and training support for PC desktops, printers, and software.

The role involves configuring operating systems, validating software licenses, and coordinating between users, IT teams, and vendors to resolve incidents. Candidates should have a strong background in government IT environments, Windows 10/11 enterprise support, and proficiency with Office 2013/365.