IT Support Specialist — Fast-Paced Entertainment Tech

Hollywood Casino St. Louis; St. Louis (MO); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino St. Louis is hiring an IT Support Technician to provide end-user support for computers, applications, printers, phones, time clocks, and network connectivity.

The role requires knowledge of Windows OS, Active Directory, and Microsoft Office, with experience in imaging and hardware troubleshooting. The ideal candidate will have 1–2 years of related experience, strong communication skills, and the ability to work in a fast-paced, customer-focused environment at our St.

Qualifications

• Bachelor's degree in computer technology or related field; 1–2 years related experience or training preferred.
• Proficient in all Microsoft applications.
• Working knowledge of Windows operating systems.
• Knowledge of networking fundamentals and Active Directory administration.
• Experience supporting Microsoft Office suites, hardware, software, and OS imaging/restoration.
• Cisco IP phones, Micros POS, AS/400, Bally ACSC support preferred.
• Excellent oral and written communication skills.

Responsibilities

• Provides technical support for end-user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices.
• Resolves and tracks end user software/hardware problems and identifies tech needs to streamline processes.
• Troubleshoots hardware and software, including network gear, PCs, printers, phones, and time clocks.
• Maintains phone system including moves, adds and changes; performs wiring and troubleshooting.
• Keeps inventory and organization of hardware/software for quick service.
• Supports and promotes superior customer service in line with standards.
• Assists with remote access for vendor support during upgrades.
• Troubleshoots network connectivity for property systems and manages network wiring.
• Completes profile requests for network and property systems; manages user access per policy.
• Consults with vendors to improve service and reduce problems.

Skills

Microsoft Office

Windows OS

Networking fundamentals

Active Directory

Communication skills

Customer service

Education

Bachelor's degree in computer technology or related field

Tools

Cisco IP phones

Micros POS

AS/400

Bally ACSC

Job description

Hollywood Casino St. Louis is hiring an IT Support Technician to provide end-user support for computers, applications, printers, phones, time clocks, and network connectivity.

The role requires knowledge of Windows OS, Active Directory, and Microsoft Office, with experience in imaging and hardware troubleshooting. The ideal candidate will have 1–2 years of related experience, strong communication skills, and the ability to work in a fast-paced, customer-focused environment at our St.