Senior IT Deskside Support | Concierge for Execs

FlightSafety International Inc; Orlando (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

FlightSafety International is seeking a Senior Deskside Support Technician to join our onsite IT team in Orlando, FL. The role focuses on high-level, customer-facing support for senior leaders, with Tier 2 and 3 escalations and autonomous problem solving.

You will troubleshoot hardware, imaging, software, and networking issues, document procedures, and coordinate hardware procurement through approved processes, while maintaining accurate asset inventories and contributing to team knowledge

Qualifications

• 5+ years of customer-facing deskside support experience.

Responsibilities

• Provide Tier 2 and Tier 3 escalations with limited guidance.
• Deliver hands-on IT support to senior leaders onsite and remote.
• Diagnose and resolve hardware, software, and networking issues.
• Create and maintain technical documentation for common procedures.
• Coordinate hardware procurement and RMA processes with OEMs.
• Develop system knowledge and mentor peers.

Skills

Deskside support

Tier 2 troubleshooting

Tier 3 escalation

Windows expertise

Office 365

Hardware repair

Network basics

Technical documentation

Procurement coordination

Team training

High-pressure handling

Education

Associates degree

Tools

None

Job description

FlightSafety International is seeking a Senior Deskside Support Technician to join our onsite IT team in Orlando, FL. The role focuses on high-level, customer-facing support for senior leaders, with Tier 2 and 3 escalations and autonomous problem solving.

You will troubleshoot hardware, imaging, software, and networking issues, document procedures, and coordinate hardware procurement through approved processes, while maintaining accurate asset inventories and contributing to team knowledge