Senior IT Client Systems Engineer — Endpoint & Security Lead

Baltimore Orioles; Baltimore (MD); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Unlimited PTO

Paid holidays

Health insurance (family)

Job summary

Baltimore Orioles is seeking a Sr. IT Client Systems Engineer to lead desktop and mobile computing, software deployment, and endpoint management.

You will collaborate with IT, Cybersecurity, and Client Services teams to keep platforms secure, reliable, and scalable while delivering a strong employee tech experience. The role requires 5–7+ years of managing desktops/mobile devices, expertise in Windows 10/11 and macOS, imaging, and imaging platforms.

Qualifications

• Bachelor’s degree in Information Technology, or related field (or equivalent experience).
• 5–7+ years of experience in managing desktops and/or mobile devices.
• Microsoft Certifications is a plus.
• Expert knowledge of Windows 10 and 11 and Mac operating systems.
• Experience managing desktop imaging platforms.
• Experience managing Mac environments.
• Strong analytical thinking and the ability to spot patterns and trends.
• Ability to work independently and as part of a team.
• Proficiency in documentation and process development.
• Understanding of how IT and security can enable business operations.
• Technical skillset to configure security tools and systems.
• Knowledge of IT infrastructure concepts.
• Self‑motivation and accountability for ensuring service levels are achieved/exceeded.
• Flexible schedule with some travel required.

Responsibilities

• Implement and maintain endpoint security, compliance, and configuration standards while ensuring reliable software delivery, operating system management, and device governance.
• Support, deploy, and maintain enterprise applications and workplace technologies, including software packaging, updates, licensing, and user enablement initiatives.
• Troubleshoot application issues and serve as a technical resource for systems integration, configuration management, and technology adoption across the organization.
• Administer and support identity, access, and authentication platforms, including Microsoft 365, Entra ID, Active Directory, and Single Sign‑On (SSO), while ensuring secure user access throughout the employee lifecycle.
• Provide advanced technical support, incident resolution, and escalation management for client services technologies while maintaining documentation and operational procedures.
• Develop automation, process improvements, and strategic planning initiatives to enhance system reliability, operational efficiency, and long‑term technology capabilities.
• Work with third‑party vendors under guidance to support integrations, issue resolution, and service delivery.
• Provide helpdesk coverage and respond to escalated user issues as required, including participation in scheduled after‑hours on‑call support.
• Stay current on emerging threats, vulnerabilities, and security best practices to continuously develop skills and improve the organization’s client systems and security posture.
• Provide IT Manager on Duty coverage, both on‑site and remote on‑call, on a rotating, shared basis to cover defined hours of operation that include events and games.

Skills

Desktops

Mobile devices

Endpoint security

Windows

macOS

IT infrastructure

Documentation

Analytical thinking

Team collaboration

Education

Bachelor’s degree in Information Technology

Equivalent experience

Tools

Microsoft 365

Entra ID

Active Directory

SSO

Job description

Baltimore Orioles is seeking a Sr. IT Client Systems Engineer to lead desktop and mobile computing, software deployment, and endpoint management.

You will collaborate with IT, Cybersecurity, and Client Services teams to keep platforms secure, reliable, and scalable while delivering a strong employee tech experience. The role requires 5–7+ years of managing desktops/mobile devices, expertise in Windows 10/11 and macOS, imaging, and imaging platforms.