Senior IT Client Services Lead — Asset & Desk Support

gdit; Arlington (VA); On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility

Professional growth opportunities

Cutting-edge technology

Paid vacation and holidays

Job summary

GDIT is seeking a hands-on IT Client Services Manager / Team Lead to oversee Deskside Support and Inventory Management in a high-volume environment. You will run large enterprise teams across multiple locations, leveraging strong analytics and communication to drive service quality and efficiency.

Responsibilities include managing day-to-day work, budgeting, forecasting, staffing, and performance, ensuring the team uses tools to document, track, and resolve issues, and fostering a productive

Qualifications

• Bachelor’s degree in IT, Business Admin, or a related field or 4+ years of related experience.
• 10+ years’ experience performing IT hardware asset management in a large enterprise.
• ITIL 4 or ITIL 5 Managing Professional or Strategic Leader Certification and a current HDI certification.
• Strong understanding of IT asset lifecycle management and software license management.
• Ability to quickly resolve unexpected IT challenges.
• Strong organizational and project management skills to handle complex asset lifecycle tasks.
• Excellent verbal and written communication to collaborate with technical and non-technical stakeholders.
• Ability to analyze data to identify trends, optimize spending, and report on asset status.
• Proficiency with IT asset management software, inventory management, and data analysis tools like Microsoft Excel.

Responsibilities

• Oversee deskside and executive support; manage day-to-day team work.
• Lead large enterprise-level teams across multiple locations.
• Manage budgets, forecasting, staffing, and performance management.
• Ensure tools/software are used to identify, document, track, and resolve issues.
• Provide a productive, motivating environment and address disputes from customers.

Skills

Asset Management

Program Management

Verbal Communications

Education

Bachelor’s degree in information technology, Business Administration, or a related field

Tools

IT asset management software

Inventory management software

Microsoft Excel

Job description

GDIT is seeking a hands-on IT Client Services Manager / Team Lead to oversee Deskside Support and Inventory Management in a high-volume environment. You will run large enterprise teams across multiple locations, leveraging strong analytics and communication to drive service quality and efficiency.

Responsibilities include managing day-to-day work, budgeting, forecasting, staffing, and performance, ensuring the team uses tools to document, track, and resolve issues, and fostering a productive