IT Client Services Team Lead

General Dynamics Information Technology, Inc.; Arlington (VA); On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility support

Professional growth opportunities

Job summary

General Dynamics Information Technology, Inc. is seeking an IT Client Services Manager / Team Lead to oversee Deskside and executive support in a high-volume enterprise setting.

The role requires 10+ years of related experience, strong analytical and communication skills, and expertise in asset lifecycle and software license management. You will manage day-to-day team activities, budgeting and forecasting, staffing, and service quality, ensuring effective use of tools to document and resolve

Qualifications

• Bachelor’s degree in information technology, business administration, or a related field or an additional 4 years of experience is required.
• 10+ years’ experience performing IT hardware asset management functions in a large enterprise.
• ITIL 4 or ITIL 5 Managing Professional or Strategic Leader Certification and a current HDI certification is a customer requirement to be considered for this role.
• Strong understanding of IT asset lifecycle management and software license management.
• Ability to analyze data to identify trends, optimize spending, and report on asset status.

Responsibilities

• Oversee deskside and executive support staff in a high-volume environment.
• Manage day-to-day work activities of the team, including timelines and workload prioritization.
• Coordinate program management activities such as budget and forecasting analysis, staffing and performance management, service improvement and quality.
• Ensure tools and software used by the team enable identification, documentation, tracking and resolution of reported problems.
• Foster a productive and motivating work environment and address issues from customers.

Skills

Asset management

Program management

Verbal communications

Budget forecasting

Staffing and performance management

Education

Bachelor's degree in IT/Business Administration or related field

10+ years IT experience in asset management

Tools

Microsoft Excel

Job description

Job Description:

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Technical Support Services Job Qualifications: Skills: Asset Management, Program Management, Verbal Communications Certifications: None Experience: 10 + years of related experience US Citizenship Required: Yes Job Description: We are currently seeking a hands on IT Client Services Manager / Team Lead who will provide oversight in areas Deskside Support, Inventory Management, in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality. This role will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The Client Services Team Lead will ensure the deskside support, and executive support staff uses the required tools and software to identify, document, track and resolve reported problems. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients.

REQUIRED QUALIFICATIONS

A bachelor’s degree in information technology, Business Administration, or a related field or an additional 4 years of experience is required. 10+ years’ experience performing IT hardware asset management functions and responsibilities in a large enterprise. ITIL 4 or ITIL 5 Managing Professional or Strategic Leader Certification and a current HDI certification is a customer requirement to be considered for this role. Strong understanding of IT asset lifecycle management and software license management is crucial. Ability to quickly resolve unexpected IT challenges. Strong organizational and project management skills to handle complex asset lifecycle tasks. Excellent verbal and written communication to collaborate with technical and non-technical stakeholders. Ability to analyze data to identify trends, optimize spending, and report on asset status. Proficiency with IT asset management software, inventory management, and data analysis tools like Microsoft Excel. Previous experience supporting large federal cutomers / agancies is highly desired.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA VA Arlington

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what we employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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