Executive IT Support Lead – Enterprise Asset & Service

gdit; Arlington (VA); On-site; USD 90,000 - 114,000; Full time

Benefits offered by this job

401K with company match

Health and wellness benefits

Internal mobility

Professional growth opportunities

Cutting-edge technology

Paid time off

Job summary

GDIT is seeking an Executive Support Service Lead to oversee the Executive Support Team providing onsite and remote troubleshooting in a fast-paced environment. The role requires leading large enterprise teams across multiple locations, strong analytical and communication skills, and experience with program management activities including budget, staffing, and service improvement.

The successful candidate will manage day-to-day activities, ensure use of required tools, and foster a productive

Qualifications

• Bachelor’s degree required in IT, business admin, or related field.
• 10+ years in IT asset management and enterprise support roles.
• ITIL 4 or 5 Managing Professional/Strategic Leader and a current HDI certification are required by the customer.
• HDI certification is a plus

Responsibilities

• Oversee the Executive Support Team and provide onsite/remote troubleshooting in a high-volume environment.
• Lead large enterprise teams across multiple locations with strong analytical and problem-solving skills.
• Manage program activities including budget and forecasting analysis, staffing, and service improvement.
• Ensure staff uses required tools to identify, document, track and resolve incidents and issues.
• Foster a productive, motivated working environment and address customer or client disputes as needed.

Skills

Customer Experience

Problem Resolution

Technical Support

Education

Bachelor’s Degree in Information Technology or Business Administration

Tools

IT Asset Management Software

Inventory Management

Microsoft Excel

Job description

GDIT is seeking an Executive Support Service Lead to oversee the Executive Support Team providing onsite and remote troubleshooting in a fast-paced environment. The role requires leading large enterprise teams across multiple locations, strong analytical and communication skills, and experience with program management activities including budget, staffing, and service improvement.

The successful candidate will manage day-to-day activities, ensure use of required tools, and foster a productive